ComplaintsforHandy

• Initial Complaint

  10/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I used the Handy app to book a cleaner for my apartment today. I had $30 in credits from the service to be applied to my booking, built up over time for no-shows and other sub-par service they had provided me in the past. They did not apply my $30 in credit to my booking today, and claimed after I reached out to their customer service that it was applied numerous times. Only when I sent them my receipt did they admit they had made a mistake, but they could only apply the $30 to a future booking. Given my bad experience I am going to cancel my ongoing relationship with the company and I am seeking to be reimbursed for my $30 in credit that they did not provide me.

  Business response

  10/09/2023

  We thank **** for bringing this concern to our attention and sincerely apologize for any inconveniences that she has experienced. We have issued a refund of $30.00 as of 10/06/23. The funds will reflect on her bank statements within 5-7 business days. Should **** have any other questions, she is welcome to contact us again. 

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Someone stole my debit card information and then ended up spending about 800+ dollars on this app and the company is refusing to give a refund and even after i called the company to stop using my debit card they still allowed the hacker to keep making purchases.

  Customer response

  10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,We were suppose to get the professional installers today at 11 AM EST ** time and none of them appeared at my place. It has been over a week now that my new ** is opened and lying on the couch with all the trash in the room. I got a commitment from Handy supervisor that they should be here by 11 today and stated that we don't have to worry about them. There is a lack of commitment and accountability on Handy's part and they need to immediately install the the ** wall mount and attach the brand new **. They have also damaged my wall. Please call my cell ************ at your earliest.Disappointing customer,****

  Business response

  07/22/2022

  Hi ******,
  
  We'd like to inform you that we have notified our management team regarding your request. Rest assured, a manager will be in contact as soon as possible.
  
  Best,
  Dinis

  Customer response

  07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I am not looking for a generic answers. So far their services have been so pathetic in all aspect and I need a commitment with the day and time on when Handy's management team will call me.

  Thanks!

  ****** 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] As mentioned in my earlier response, I would like a Handy leadership from NA to email me with a day and time that they have a conversation with me. Let me know if anybody has any concerns. Thanks!

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  07/30/2022

  Hi *************

  Upon checking, someone from the team has tried to reach back to you through phone. However, you were on another call.

  An email was sent instead requesting when is the best day and time to talk to you. Feel free to respond to the email and someone will be reaching out

  to you within 24 hours. 

  Best,

  *****

  
  

• Initial Complaint

  06/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a pergola from Wayfair on 5/11/22 and paid an additional ****** through Handy for installation. I immediately received an email confirming June 15 @ 12:00 PM for the installation. I again received an email confirming the same thing on June 13th. I called today, June 14th to confirm the date for tomorrow and was told they had no one to complete the service as presented to me.

  Business response

  06/16/2022

  Hi ******,
  
  We're sorry your booking was rescheduled. While we do service your area, occasionally there aren't enough professionals available at the originally scheduled time. Also, we'd like to clarify that your booking is still in the process of being filled. The system does its best to match your appointment with an available pro, since other pros do claim jobs just a few hours before the scheduled booking. We are confident that your booking will go as planned.

  Best,

  *****

  Customer response

  06/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  As expected; my booking was rescheduled yet again just now via email to a day that doesnt work for me.. so I had to push it out another day.  SO its now a week later than originally booked (a month ago). Very disappointing.  I would like an actual phone call from a supervisor and a guaranteed date that this is going to happen. I work so I have had to take time off now for two different days, now it will be a third day of not working.  This is a REAL BURDEN. and the event this weekend is ruined. Not happy and disappointed. Please advise as to a call and a solid confirmation of a date that actually happens with the work I paid for two months ago.  I have heard your response more than once now, and its not working anymore.  Get this installation done!!! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************** ******
  
  
  
  
   
  

  Business response

  06/30/2022

  Hello ******,

  Upon checking, we can confirm that Wayfair has reached out to cancel the bookings hence the bookings were

  canceled and your refund will be processed back to your card within 5-7 business days. Should you have any other concerns,

  please let us know via ***************

  Best,

  *****

  Customer response

  06/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This will be resolved when i get my refund.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************** ******
  
  
  
  
   
  

• Initial Complaint

  03/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My complaint is about handy charging 5x to 6x what they are paying for assembly of furniture. Example. They charged a customer 460$ to assemble a desk tht they paid me 40$ to do.. I'm no expert but this seems like 100% a scam. And after multiple mentions about this they made up fees to attach to my account and then threatened retaliation. Telling me just wait.

  Business response

  03/12/2022

  Hi ******,

   

  We've sent an email via your business email address regarding your payment concerns. 

  Feel free to respond to the email should you have any questions.

   

  Best,

  *****

  Customer response

  03/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   . They send the same pre set message every time never addressing anything especially when it comes to them making 5x to 6x more money then me off my work.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  
  

  Business response

  03/18/2022

  Hello ******,

  We've already sent an sent an email by way of your business email address with relative links to address your payment issue. Please send an email to ******************** for further assistance.
  
  

  Best,

  *****

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a great scammer. It started off with then building a dresser walmart Sent a scratched part then they billed me $63 that should've been billed to walmart. When I received the part I tried to schedule him out again they kept giving me last minute cancelations while still charging me for the job it took about two weeks of emails back and forth to get refunds. They send out alot of scripted responses. I finally got someone to attach it on 11/30/2021 he didn't stay the full 2 hours but they still billed me for two hours after charging 112 twice and only refunding one of them. I asked for a supervisor over email never got one then over phone they would rudely refuse and hang up. They kept saying without informing me earlier that they have to bill for two hours. In otherwords money comes first not the consumers needs!! This is very poor business practice I am allowed to talk to a supervisor instead of being hung up on these employees that don't even try to help the consumer. I would like a refund for that hour not used or else the full 112 back. After this I would NEVER recommend handy to my worse enemy its a very poorly run 3rd party company.

  Business response

  12/02/2021

  Hi ******,
  
  We'd like to let you know that we have issued a refund of $54 back to your **** card ending in #****. Kindly allow 3-5 business days for it to reflect in your account. Furthermore, we can confirm that you were also refunded last November 25 in the amount of $64. If you have not received it, 3-5 business days from the date mentioned, please let us know.
  
  Best,
  *****

  Customer response

  12/03/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I saw the $54 refund and $68 credit. After this mess and Joys true colors I don't think I will ever use this company again so I would like that credit of $68 as a refund before I consider this this resolved. One I shouldn't get hung up or go through tooth and nail to speak to a supervisor when I have a right to regaurdless of the outcome.2 It shouldn't be a ****** or game of telephone to get a refund for a cancelled appointment like the last few the last minute people should be the ones punished. 2 the actual handy men that put the work in and finish less than 2 hours shouldn't be punished for that nor should the customer be charged for an hour or more not used. This company is very poorly ran and need to work on somethings.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  01/01/2022

  Hi,

  We've issued the amount of $68 via check. Please allow up to four weeks for it to be delivered at your service address. Let us know if there's anything else we can help you with.

  Best,

  *****

  Customer response

  01/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  I would like to confirm that I am getting a check before accepting this response especially with the ****** I have experienced this entire time to get it a refund.They couldve done that over a month ago.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  11/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought Handy's services through ******* and ordered the installation of a mantel back on July 29, 2021. The mantel was delivered in August but no one from ******* or Handy ever called us to set up an appointment for Handy to install the mantel. We have called ******* on multiple occasions. Our first two calls with *******, ******* told us that they would tell Handy to contact us in 24 to 48 hours. We never received any calls or emails from Handy. On our third call to *******, I tried just cancelling the installation and getting a refund but Handy never approved the refund so our money was never refunded. When it was not refunded, I tried calling ******* again to get help with contacting Handy. That representative told me that she was on the other line with Handy and that they would contact us within 24 to 48 hours to book an appointment to install the mantel. Again, we did not receive a phone call or email from Handy. I called ******* again the next week and finally got in touch with someone who could provide me with Handy's phone number. I called Handy and they said that they never received a booking from ******* and that I would have to contact ******* for the booking. ******* told me during that Handy handles their own bookings. I called Handy again and told them what ******* told me. They told me that they would "escalate" the claim and make the booking for us but could not do that right then and I had to wait to be contacted. I've emailed Handy multiple times since because I still have not been contacted for the booking. They keep telling me they will "escalate" the claim. I keep asking them for a timeframe to which I could expect someone to contact me and they keep ignoring the question and to this day, they still have not contacted us to install the mantel. At this point, because they wouldn't approve a refund and also refuse to book a time to install the mantel, they've essentially just scammed us out of the money we paid for their services.

  Business response

  11/16/2021

  Hello ******,

   

  We thank you for your feedback and apologize for your recent experience. 

   

  We have scheduled your booking for your preferred time and date. 

   

  Please look out for your confirmation email shortly. Otherwise, feel free to reach out with any questions or concerns.

   

  Best, 

  *****

• Initial Complaint

  09/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered in May lawn service on Home Advisor for a new home that needed to get grass cut badly. They employed a group called Handy to perform and take payments for the service (not sure why they do this.) A nice guy came out to cut that month. A relative told me to cancel so his friend could cut from "now on" and he would pay for it all. I cancelled not too long after, in June 9th or 11th. Then this happened: I was still getting charged, people were still coming knocking on the door to "cut the grass." It is now September and I 2 days ago I almost got into an argument with a guy in flip flops that woke me up by cutting my front grass without me knowing. Before that, Handy hung up on me 3 times as I was waiting for them to finish asking introductory questions. I was on the phone with them and a supervisor at **** *******. He understood my ordeal on the phone with handy and advised it is best to email them. They owe me $393.04

  Customer response

  09/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Hi there.
  
  I know it is only one small amount but they did not refund me for charging ***** on May 16 twice. I don't know why. One was legitimate or not. The first one but the second is duplicated and for what, I don't know

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************
  
  
  
  
   
  

  Business response

  09/22/2021

  Hi **,

   

  We've cancelled your recurring plan. Rest assured that there will be no future bookings that will genererate in your account. Moreover, we've also refunded the cost of your bookings (6) from June 27th to September 5th totaling $392.40 back to your credit card. You will be able to see these funds reflect in your account within the next 3-5 business days. 

   

  Best,

  *****

  Business response

  09/23/2021

  Hi **,
  
  Upon checking, we can confirm that you were only charged once with $66.04 last May 15 at 10 AM. Your next payment of $65.40 was from June 9 at 3:53 PM. As such, if you were charged multiple times, please send us a screenshot so we may further investigate or directly reach out to your bank regarding this matter.
  
  Best,
  *****

  Customer response

  10/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  It was satisfied

  
  
  Sincerely,
  
  *************
  
  
  
   
  

  
  

• Initial Complaint

  09/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled a handyman through ******** (who then outsourced it to *********) to do some repairs on a gazebo that was damaged. The work was scheduled for July 10. Upon inspection, the work could not be performed. ********* then charged me $246.59 even though no work was done. When I disputed the charge with my credit card company, Handy had the audacity to claim that it was a valid charge, even though it is not. I’ve called Handy several times, each time they claim that they’re going to process a refund, then they don’t because they claim that the dispute is still open (even though it was closed on August 5). Whenever I ask to speak to someone in the department that handles this in order to get this issue resolved, they refuse to let me. I have made a good faith effort to get this resolved. They did no work, stole my money, and now refuse to give it back.

  Business response

  09/03/2021

  *****************,

  We can see that your account has been set to not active due to dispute charged that has been filed to your bank. Your bank we'll be emailing our team with their decision on October 19th. With this, processing a refund are currently disabled due to a disputed charge.
  
  Nonetheless, if you can provide us with the letter of withdrawal that would be of great help. This letter should be coming from your bank that should state that you are lifting the dispute. You can email this directly to our appropriate team at **************.
  
  

  Best,

  *****

  Customer response

  09/24/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  My complaint was closed without my input or authorization. The company did not address the issues in the complaint, they simply gave the same excuse that I listed in the complaint itself. This issue is not resolved, and they have not refunded my money. I still need this resolved as they took what wasnt theirs to take

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  10/05/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They did not contact me as stated in the response.  I have sent them everything they have asked for and they are still holding my money hostage.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  10/07/2021

  *****************,
  
  We have issued a refund amounting to $246.59 back to your Mastercard ending in #****. You can expect these funds to post to your account in 3-5 business days.
  
  Best,
  *****

• Initial Complaint

  08/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a piece of furniture from overstock and they recommended a service called Handy from the Handy app to have a technician put together and install the wall unit I purchased. I had an appt June 23 and the technician commenced to assemble the wall unit incorrectly and put holes in the furniture where they did not belong and destroy my newly painted walls and drywall permanently. I filed a complaint that same day with customer service, not they said they only deal with complaints by email and I filed directly with their complaint department. I have provided videos, invoices and pictures of said damage with no resolution. Or communication of recorded claim. With no phone to reach, other than customer service, there has been no resolution to my complaints and damages

  Business response

  08/04/2021

  Hi ****,

   

  For further assistance regarding claims concerns, kindly send an email to our Claims team at [email protected].

   

  Best,

  *****

  Customer response

  08/04/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have already sent everything requested to their claims department in June. It is now August. They have been sitting on a detailed complaint, invoice and pictures and video of damages  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  08/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have heard nothing from this company three months after the damage to my furniture and home. Its a pretty simple solution for reparations. Also, they have cancelled  their menial appointments to evaluate what they had done on 8 separate occasions 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  09/21/2021

  ***** ********************* ******************************************** ***** ******* ********* *** **** ***** ** *** ***** ********** *********************************************** ******** *** ********* ** ********

   

  Hi ****,

   

  We've taken a look at your account and see that you were contacted via email by our claims department and received a free redo booking to repair your wall on 9/18. Please feel free to reach out by replying to that email thread if you need further assistance.

   

  Best,

  *****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩