86 Customer Reviews
Review from Amberly B
1 star08/29/2024
I had over $40k in my account that was not able to be withdrawn for over a month. They had me verify my identity with my drivers license many times and send in multiple bank statements to prove the money in my account was mine. After all of that and hundreds of emails, ***** was still unable to unfreeze the account and kept giving me new tasks to complete. He kept telling me new further out timelines and then stopped responding to my emails all together. I finally resorted to threatening legal action citing section 18 of their terms of service. My funds were magically released the same day. I have been investing with Public for almost 4 years. Theyve never had a problem taking money from my bank accounts, but as soon as I wanted to withdraw any of it, it was a nightmare.
Public.com Response
09/05/2024
Hi *******, Thank you for your review and feedback. We apologize for the trouble withdrawing your funds. In situations where bank documents need to be reviewed, we require that proof of bank ownership and ID be submitted to our compliance team to ensure bank ownership and public account ownership are the same. The quicker we receive the documents, and can submit the documents to our compliance team, the quicker we can review and approve the bank connection. We appreciate your patience while our teams reviewed the documents, and were able to get your withdrawal submitted.
Your funds were withdrawn. If you have any questions, were available to help in the app or by email at *********************************
Review from Jerry W
1 star08/27/2024
This company's trading platform is designed to keep your funds and not enable you to transfer them out. they automatically renew any treasury bill you bought with them and provide no way to turn it off.they are awful and have no phone customer support.Don't invest through them.Public.com Response
08/30/2024
Hi *****, Thank you for your review and feedback. We apologize for any inconvenience. At this time, treasury bills are automatically reinvested once they reach their maturity date. Unfortunately, we do not currently offer a way to turn this off. To withdraw a Treasury bill at maturity, you can place a sell trade the business day prior to the maturity date, between 10 a.m. - 5:30 p.m. EST.
While we do not have phone support at this time, you can always reach out Member Support team using the in-app chat or by email at ********************************* Please let us know if you ever have any questions; were happy to help.
Review from Kenny H
1 star08/10/2024
This is a scam. Dont put your money in here. They try all kinds of tactics to make a ***** ************* When I would buy a stock it would always be 1-2% higher than the actual price and when selling a stock the price that they would give me was always 1-2% lower than the actual price. I checked it several times to make sure I wasnt hallucinating. Now they have locked my account from me being able to withdraw my funds. I got an email that my account was being transferred to a different firm and after ************************************************************************** an answer as to why this has happened. This is ridiculous and illegal.Public.com Response
08/15/2024
Hi *****, Thank you for your review and feedback. Public routes every order in a way to get the best price possible on your order. Rest assured that we always have our members best interests in mind, so orders will be executed in the way that gets you the best pricing.
Our Member Support team has been in contact with you regarding your account. Those restrictions are in place for the safety and security of your account. If you have any questions, please feel free to contact us in the existing ticket or by email at ********************************.Review from Clarence A
1 star06/20/2024
They steal your contracts, sell them high, then give you a low quality fill. I was told that I am not allowed to EXIT one of my positions after a certain time of day. Minutes later, they gave me an awful market fill costing me thousands of dollars. Worst brokerage I've ever used. Have never seen a brokerage not allow you to exit your own position. They also don't have stop loss.Use a real brokerage. Stay far away from these people. The only support they have is responding to bad reviews. You won't get a response on the app or website unless you write one.Public.com Response
06/25/2024
Hi ********, Thank you for your review and feedback. Public does begin liquidating positions at 3:30 pm for contracts that are expiring same-day in order to minimize risk. You are able to close your option contract before 3:30 pm if you want to manage the position. We apologize for any inconvenience. Please reach out to us in the app or by email at ********************************* and wed be happy to review the orders in your account.Review from Melody W
1 star04/17/2024
I withdrew my twenty-five dollars from the high-yield savings and spoke with chat. This money was taken from my account without my consent but through withdrawals. I need my money Please!!!Public.com Response
04/19/2024
Hi ******, Thank you for your review. We apologize for the issues with your deposits and High Yield Cash Account. Unfortunately, the deposit was already processing. The funds will be eligible to withdraw as soon as they settle. For recent deposits, there is a 6-business-day hold on withdrawing the deposited funds, allowing time for the deposit to process.Please let us know if you have any questions in the app or by email at *********************************Review from abe r
1 star04/04/2024
i tried several days to chat with public no 1 was responding here is a copy Profile image for ****** March 31 with Firefox is it also not going April 2 ?April 3 ??April 4 ?1h ago. Not seen yet Write a replyPublic.com Response
04/09/2024
Hi Abe, Thanks for reaching out and letting us know. We apologize for any delay in our responses. We have sent you a message with more troubleshooting steps and are awaiting your response. Please let us know if you have any additional questions in the app or by email at [email protected], and we'll be available to help.Review from TR R
1 star02/28/2024
Heard good things, decided to try it out, set up account, transferred funds and executed a trade. Everything went into a "pending" status, this after I had already received an official email stating my account was approved and open for trading. I then find out by searching the fine print that both my transfer and my trade are on hold for 6 days. Bunch of BS, basically just threw my money away.Public.com Response
03/15/2024
Hi TR, Thank you for your review and for sharing your experience so far. Deposits into your Public account typically *********** business days to settle allowing time for the deposit to process. Until then, you may see a pending deposit status in the app. If you ever have any questions, please let us know in the app or by email at ********************************* and we'll be available to help.Review from Dee W
1 star02/27/2024
The company lied about filling an order at a certain price and did NOT, cost me 10% of equity, was slow to respond as well, and feels like the place is run by gen **** or millennials who do not care about customer experience.Public.com Response
03/15/2024
Hi ***, Thank you for your review and for sharing your experience. We apologize for the trouble with this trade and any delays in our response to you. We can confirm your trade and price is reflecting in your account properly. If you have any questions, please reach out to us in the app or by email at ********************************* and we'll be on standby.Review from Amber J
1 star02/22/2024
Set up is designed to get you to move money asap, however information on what you are moving your money to is non-existent. I was opening an account to take advantage of a specific savings account. They moved my money into another type of account and I only found out later that I cant move my money into this type of account or out of the organization for a week. This could have been avoided if I had been given an option to move my money directly into the account I had intended to openReview from Thomas F
1 star11/08/2023
Public is by far the worst site I've ever used and I strongly plead with anyone considering them to not do it! You will lose your money! My personal experience is I purchased multiple different cryptos. I bought **** *** coins at **** a coin as well as stellar lumens, shiba inu, and a few others. All of them have consistently gone down over the course 18 months. Out of nowhere I get a notice stating public is no longer carrying these cryptos. That if I didn't trade them for others they do carry they would sell my cryptos and credit my account. My question is what gives them the right? I don't recall reading they can do this in the disclaimer when I opened a public account. So if there making me sell cause they chose to not carry them shouldn't I get the price I paid for them originally at the least? I messaged them and never got a reply back. And now i have ir on very good authority it's all a long term on going scam at which you lose. Where is the sense of security that u buy something u can keep as long as u want. Whats the point. I am making a complaint to the sec and I have almost 50 other unhappy people that no longer have public. It's a long shot but its really sad that this is just what is going un noticed. Look me up on ******** if your interested in signing. *************************Public.com Response
11/09/2023
Hi, ****** - Thank you for your review. We want to provide you with as much context as we can.
Cryptocurrency and trading and custodying services available on Public are provided by Bakkt Crypto Solutions, LLC On Bakkt Crypto Solutions, LLCs behalf, we can provide you with more information regarding Bakkt Crypto Solutions, LLCs decision to move certain coins in your portfolio to sell only status on June 8, 2023. Tokens held on September 19, 2023, Bakkt Crypto Solutions, LLC were sold and the proceeds sent to your linked brokerage account.
As detailed in the crypto user agreement with Bakkt Crypto Solutions, LLC, Bakkt Crypto Solutions, LLC may delist a cryptocurrency, at any time and for any reason at [its] sole discretion, including due to changes in a given cryptocurrencys characteristics after Bakkt Crypto Solutions, LLC has listed the cryptocurrency or due to a change in the cryptocurrencys regulatory classification."
Bakkt Crypto Solutions, LLC reviews tokens at regular intervals, with an eye to evaluating any change in the applicable regulations and to determining whether the tokens continue to be appropriate for Bakkt Crypto Solutions, LLC to support. As a result of Bakkt Crypto Solutions, LLCs latest review, and because of recent SEC actions that have caused increased regulatory uncertainty around certain tokens, Bakkt Crypto Solutions, LLC made the decision to delist certain tokens.
Cryptocurrency investing carries a high degree of risk. In particular, and as detailed in the Bakkt Crypto Solutions, LLC, cryptocurrencies are subject to an uncertain and changing regulatory environment. That changing regulatory environment among other risks means that Bakkt Crypto Solutions, LLC may from time to time have to change the tokens that it makes available to Public users. Because crypto investing is a relatively high-risk activity, as noted in the Bakkt Crypto Solutions, LLC Risk Disclosures, [y]ou must evaluate your particular financial circumstances to determine whether or not trading cryptocurrencies is appropriate for you. You should not invest funds in cryptocurrencies that you cannot afford to lose. The trading of cryptocurrencies can result in substantial losses up to and including all of your investment.
Public and Bakkt Crypto Solutions, LLC are not responsible for losses incurred. As with any investment, neither Bakkt Crypto Solutions, LLC nor Public are unable to provide compensation for market losses.
If we can assist with any other questions regarding your account, please let us know in the app or by email at ********************************.
Customer Review Rating
Average of 86 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.