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Find a Location

UBS has 223 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • UBS

      1285 Avenue Of The Americas New York, NY 10019-6031

    • UBS

      1500 Harbor Boulevard Weehawken, NJ 07086

    • UBS Financial Services

      2021 Valleygate Dr STE a Fayetteville, NC 28304-3688

    • Ubs

      2828 N Harwood St # 1750 Dallas, TX 75201-2107

    • UBS Financial Services

      116 Jefferson St. Huntsville, AL 35801

    Business ProfileforUBS

    Investment Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    As of June 2023, UBS has completed its takeover of Credit Suisse: https://www.cnn.com/2023/06/12/business/ubs-completes-credit-suisse-takeover/index.html
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    UBS Agrees to Pay $1.435 Billion to Settle with US Dept. of Justice for Fraud in the Sale of Residential Mortgage-Backed Securities

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On 8/14/2023, it was announced that UBS AG and several of its U.S.-based affiliates (together, UBS) have agreed to pay $1.435 billion in penalties to settle a civil action filed in November 2018 alleging misconduct related to UBS’ underwriting and issuance of residential mortgage-backed securities (RMBS) issued in 2006 and 2007. This settlement resolves the last case brought by a Justice Department working group dedicated to investigating conduct of banks and other entities for their roles in creating and issuing RMBS leading up to the 2008 financial crisis.

    Following an extensive investigation, the United States filed a complaint alleging that UBS defrauded investors in connection with the sale of 40 RMBS issued in 2006 and 2007. The complaint alleged that UBS knowingly made false and misleading statements to buyers of these securities relating to the characteristics of the mortgage loans underlying the RMBS in violation of the Financial Institutions Reform, Recovery, and Enforcement Act of 1989 (FIRREA). The FIRREA claims were based on alleged violations of the mail, wire, and bank fraud statutes.

    The government’s complaint alleged that contrary to UBS’ representations in publicly filed offering documents, UBS knew that significant numbers of the loans backing the RMBS did not comply with loan underwriting guidelines that were designed to assess borrowers’ ability to repay. The complaint further asserted that UBS knew that the property values associated with a significant number of the securitized loans were unsupported, and that significant numbers of the loans had not been originated in accordance with consumer protection laws. UBS was allegedly aware of these significant problems because it had conducted extensive due diligence on the underlying loans prior to the RMBS being issued to determine whether the loans were consistent with representations that would be made to investors. Ultimately, the 40 RMBS sustained substantial losses.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    UBS has 223 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • UBS

        1285 Avenue Of The Americas New York, NY 10019-6031

      • UBS

        1500 Harbor Boulevard Weehawken, NJ 07086

      • UBS Financial Services

        2021 Valleygate Dr STE a Fayetteville, NC 28304-3688

      • Ubs

        2828 N Harwood St # 1750 Dallas, TX 75201-2107

      • UBS Financial Services

        116 Jefferson St. Huntsville, AL 35801

      Headquarters
      1285 Avenue Of The Americas, New York, NY 10019-6031
      BBB File Opened:
      8/1/1998
      Years in Business:
      162
      Business Started:
      1/1/1862
      Alternate Business Name
      • UBS Securities LLC
      • UBS Principal Finance LLC
      • UBS Real Estate Investments Inc.
      • UBS Financial Services Inc.
      Business Management
      • Mr. Sergio P. Ermotti, CEO, UBS Group AG
      • Mr. Mike McGovern, Head of Banking Field Engagement and Sales Strategy
      Contact Information

      Principal

      • Mr. Sergio P. Ermotti, CEO, UBS Group AG
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      31 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/11/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      For five years I have been receiving mail from various UBS offices addressed to the prior owner of my house. I have contacted UBS many times, most recently via three separate letters. I received a letter from a director in their UBS Financial Services office in *** on April 15, 2024, that advised they corrected the address for their client, and I should not be receiving any more mail. After his letter I received two pieces of mail on 5/27 and now again on 6/10. It should be noted these appear to be account statements that obviously contain PII. I have tried stopping these at the post office, to no avail. Writing "does not live here" and remailing them, to no avail. Contacting UBS directly, TO NO AVAIL. I have spent hours of my personal time along with monetary outlays to mail letters in an effort to solve this....to no avail.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julie O

      1 star

      05/25/2024

      Do not invest any money with this company!.They won't let you get your money out when you want to leave!.I had to file a complaint with the SEC to help me. They use *************************** and they have thrown so many road blocks in the way for one full year of going back and forth. I'm in the process of hiring a lawyer now. You have been warned!

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

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