Customer ReviewsforThe Goldman Sachs Group, Inc.

I am filling a complaint regarding my Apple Credit Card. *** had them investigate a dispute 3 times now for an exercise bike I have already returned to ******. I have sent a complete timeline and proof that I returned the bike, but they keep recharging me for the bike. All they have to do is call Amazon, but instead, they recharge me a month later. It really makes no sense.This isnt the first time Ive had a bad experience with my Apple Credit Card. In a prior experience, I purchased a phone on **** that was supposed to be carrier unlocked, but it wasnt. I disputed the charges twice and then I gave up. Sold the phone at a huge discount and decided it was a $250+ ****** for me. But this time with the exercise bike, I have all receipts for the Amazon return and it even says returned in Amazons system. What more can I do to get this fixed?The Apple Credit Card is great until you need to dispute something, then it becomes a scam card. User beware.

This complaint addresses an issue concerning my Apple Credit Card. Attempted 3 times to investigate/dispute a charge on the Apple Card. **************** staff completely unable to address the charge in question after being transferred multiple times. I am a native English speaking resident of the **. I could not understand the English that was being spoken due to a thick heavy accent. I inquired to representative if I was speaking to someone in **. She replied she was in ********. Became very suspicious about the phone call after representative failed to understand my birthdate and repeated it back to me incorrectly two times. Rep stated that last 4 digits of social security card were for a name different than my own. Attempted to clarify name rep was saying but could not understand the letters she was attempting to enunciate. At this time I ended the call concerned that I was a victim of fraud. Please be advised that I am placing a call to social security office to flag my number. In addition I am contacting all 3 credit reporting agencies to flag my social security number and whatever protections they offer. At the end of all of this my primary concern of addressing an incorrect charge have still not been addressed. There is still an outstanding balance that is not being handled as of today 7/17/2024. This matter needs to be addressed by a customer service or bank staff member that can speak clearly and has the power and understanding of how to address this dispute.

This company is unethical! I have filed for a disaster relief program do to a tornado! They didnt properly understand it! I asked for a hardship in March of 2023! Didnt do that! I have had Covid and flu and Covid again and they wont let me file for a hardship! I have started paying my **** and they wont applied a large amount to my balance! They are liars! The will not let you do a balance transfer! Interest is astronomical! No one at that company knows what they are saying! I have been called a liar!

DO NOT OPEN THIS CARD AND IF YOU DO, do NOT add anyone as a user. My husband was on MY ACCOUNT as a co-owner. We went to Apple together because he needed a new laptop. The employee said he needed to open his own card for the 0%. So he did, but it CLOSED MY CARD. When I called Goldman Sachs, they said I COULD OPEN A NEW CARD IF I PAID OFF THE OLD BALANCE!!!!! So they didnt transfer the balance to HIS NEW CARD. They did not contact me to let me know they would close my card. SO BEWARE. Apparently whomever you add to your card can *** IT OUT, go apply for a new card, and YOU WILL BE STUCK WITH NO CARD AND PAYING OFF THR BALANCE. This is insane. Unbelievable.

My Apple ID was hacked & stolen. I contacted Apple Card/Goldman Sachs to have the virtual card turned off. I spoke to no less than 4 agents over 2 days, I was told that the virtual card would be deactivated, and a new account would be set up, once I had a new Apple ID. Three days after my first contact with them, I woke up to a negative $4k balance in my checking account due to a payment to my apple card. I did NOT authorize full payment on this card. When it comes to fraud or theft, any other bank would create a new account & transfer the balance. I called immediately & was told that when the account was closed, I had to pay in full. NO ONE TOLD ME THAT EVER.

Mad because I cant leave less than a one star rating. One star is too generous. Tried to close a no penalty CD. Been almost a week now. They tell me the system cant handle closing a no penalty before maturity. ( go Figure?) why issue them. And what worse i was hung up on two prior occasions.

I had to charge from Apple Store for $1203.41 for a purchase I never did it.I filed a dispute claim they didnt accept it for multiple times. I went to the police. I reported that. they didnt even dispute the charge. I need somebody to look to my situation because I wont pay for something I didnt use it or I didnt order it, please I need help as soon as possible because this charge was from 2022 look for my concerned. Thank you.

I use the "Apple Card" managed by Goldman Sachs. Pulled 2 payments simultaneously from my checking account. When attempting to get one of the duplicate payments reversed, they indicated that they were not able to assist. When disputed, they stated that the duplicate payment was accurate, but were not able to provide any substantiation of their claim. They expected me to take them at their word. When asked to speak with a supervisor, I was simply hung up on. I find it amazing that a company as large as Goldman/Apple believes that when there is an issue, a simple statement indicating "they are right, I am wrong" would be acceptable without any proof. It just further shows the quality of staff organizations like Goldman are hiring. As far as I am concerned, the company is stealing from me and I have no recourse. Not only does Goldman need to provide me a refund of the duplicate payment, but they should be responsible for lost interest, in addition to any fees incurred due to lack of funds in my checking account.

I had RenewalbyAndersen install windows using their 12 month no interest promotion. I sent a check for the full amount ($5510) to Greensky one month prior to the end of the promotion period. They, or their bank, keyed it in as $5500.10 ($9.90 short). Fortunately, I look at my bank account IN DETAIL online every day and noticed that the amount withdrawn from my account was different than the amount of the check I wrote. I went to my bank, discussed the issue, and they contacted Greensky's bank to have the issue resolved. Even after Greensky's bank made a correction, withdrawing the $9.90 difference, Greensky sent me a statement indicating I had not paid in full prior to the end of promotion period with interest charges included. Six weeks later, Greensky has decided my account is paid in full and credited over $1600 in potential accrued interest.My thoughts - Don't use Greensky for anything. Most of us do not check on finance companies used by contractors like RenewalbyAndersen, ReBath, etc., we just read the contract and sign. Check on the finance company! I know I will from now on.I found it interesting that the bank was not an ************** My clue was the listing in my bank statement "..correction los check ####". Seems to me a Goldman Sachs Group, ************ might want to use the American banking system.Speculation, I'm curios, how often does Greensky or their bank "accidently" mis-enter the amount on the check for an amount slightly lower, but eerily resembling the actual amount due prior to the end of the promotion period. Things that make you go....hmmm....

We had our bathroom remodeled in the summer of 2023 by ReBath. They financed our remodel thru GreenSky. Our payments started in December. I mailed them the monthly payment which is due on the 20th of the month for February. So far our check has not cleared. We called them to see what was going on and supposedly they have not received the check. We're going to put a stop on that check and reissue. We have asked about paying the bill thru our banking site. They said they don't accept payments that way. However they did say that we could give them our routing number and account number and they would take our payment out automatically every month. That we will not agree to considering we've already been hacked and lost money from our accounts. Their billing systems need to be fixed so that customers feel confident in paying them. Since no one can seem to rely on the US ************** any longer, we don't have any more options. GreenSky needs to fix the way they do business with customers.