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Complaint Details
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Initial Complaint
06/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Ripped off by Global Gold & Silver. On June 15, I went to Global Gold and Silver. to sell scrap 41 K gold. I met with ***************** who tested each piece (all 14K) and weighed it at **** oz. We discussed the price of gold and how it has risen that day, After weighing the gold,and doing several calculations, I w paid $1900 For the **** oz. I was informed (by email) that Global Gold & Silver charges a 10% commission. On June 20, a friend in the business informed me that I was seriously underpaid for the amount of gold that I sold. The price of 24K gold on June 15 was $1,956.29 per ounce. The price of 14K Gold on June 15 was *******. $1,144.16 x **** = $3,329.51 less 10% commssion= $2,996.56, A major difference to the amount of $1900 that I was paid. This is a difference of $1096.56 between a *****% and *****% commission.I contacted Global Gold & Silver by email on June 21,asking the owner, *********************** to address this situation but I have had no responseby email or telephone.I would like a adjusment to the amount that I was paid; the appropriate value in dollars for the amount (weight) of gold that I sold to Global *****************************Business response
06/24/2023
The complaint has been resolved with client full satisfaction.Customer response
06/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
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Contact Information
7 W 45th St Ste 1200
New York, NY 10036-4905
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.