Business Profile
Jewelry Stores
Aurate New YorkThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Aurate New York's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 17 Customer Reviews
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Review fromOlga L
Date: 05/06/2025
1 starOlga L
Date: 05/06/2025
This brand is negligent at best and deceptive at worst. Ordered 2 solid gold necklaces. Prior to ordering, I emailed with their team about the weight of one product because it was absent from the website, and went with the website's description of the weight for the second product. BOTH necklaces did not even remotely match what was promised! One necklace was OVER 10 grams UNDER the weight promised. And the other was 5 grams underweight. When I emailed photos of the pieces on the scale, in addition to their own team's communication, they literally said nothing only that they were sorry it was mis-represented. They then followed up with an "updated" weight for one of the products I had and it was STILL grossly overestimating the weight by several grams. Which was baffling because...I literally showed them the product on the scale. The website still shows the incorrect weights! Just wow. This must be against the law?Aurate New York
Date: 05/09/2025
Hi there,We have explained to them Aurates website will always state in the **** the measurements of the lowest rate available for the specific ******** their case, the weights shared for the Gold Rope Chain Necklace and Solid Gold Herringbone Chain Necklace are on vermeil which unfortunately was our mistake to confirm as the customer had ordered 14k pieces. After making this clear, we have offered a return for a refund which the customer has shipped the items back to us and the refund will be released once arrived. Tracking #: **********************Review fromPriya D
Date: 02/01/2025
1 starPriya D
Date: 02/01/2025
I ordered 6 pieces in total: 3 rings, a pair of earrings, and a chain extender. Everything is of low quality, first of all, with the rings arriving warped and the gold vermeil looking like a cheap coating. The chain extender came without a clasp. They agreed to let me send it back for a refund. Then one of the rings, the thin stacker ring, looks nothing like whats shown online. It is about the width of a hair and arrived warped. At that time I decided to just deal with the fact that the company is a scam. They are pricing the tiniest sliver of gold like an actual gold piece, making it appear way thicker in photos online than it is in person. But then after wearing it just a handful of times it snapped in half. Now they are refusing to provide a refund and insisting they can only repair it. I do not trust that something of such low quality can be repaired and wont just snap again. It all feels like cheap junk jewelry and the brand refuses a refund when theres such obvious quality control issues. Notice Im not trying to return an item I am merely disappointed in. I am trying to return something that broke in less than two months of owning it. I mean they forgot to put a CLASP on a chain extender, and sent it out like that. ZERO quality control. Stay far away from this company. There are way better brands that actually take pride in quality and will offer refunds when there are clear quality defects. Again this isnt a sturdy piece of jewelry that can be repaired. Its a band that was sent out the door no thicker than a single piece of hair and made to look at least 3 times thicker than it is in photos.Aurate New York
Date: 02/07/2025
Hi there,Standing behind our quality, we have explained to the customer our Lifetime Guarantee does not cover jewelry that has been improperly used or damaged due to everyday wear and tear to be replaced or refunded after 30 days from the fulfillment date while they may claim a repair at any time.Their order was fulfilled on Dec 24, 2024.The Thin Stackable Rings thickness of 0.6mm is mentioned under the specs tab in our website visible to all customers.We are currently in conversations with the customer to offer them our best solution available honoring our policies.All the best,The A-TeamReview fromDevin P
Date: 01/23/2025
1 starDevin P
Date: 01/23/2025
Ordered a bracket in October 2024, it came and it was smaller than expected. Returned it and ordered a necklace, again smaller than expected. Returned for a refund and now theyre saying that its past the ************************************************************** for my purchase. Theyre offering me a gift card with an extra 10% to order something new. Funny thing is nothing fits or they dont have my size. I dont want anything else I just want my money! Cannot leave a ****** review because they dont have a ****** page, very odd! & there Yelp page has been closed this place is giving scam vibes! I just want my money back!Aurate New York
Date: 01/29/2025
Hi there,We have explained to the customer as their order for Blue Sapphire Baguette Tennis Bracelet (order #******) was fulfilled on October 8, 2024, they had until October 22nd to request a return for a refund to the original type of payment according to our Returns Policy available in our website. ********************************************************************************* As they submitted their return request on October 31st, they had the exchange option only available to receive a different item or a gift card with an extra 10% of what they had paid, which was the option the chose.Then they later used the gift card to place order #****** on November 26, 2024 paying an additional $40.61 USD to fully cover the order. They lastly returned order #****** and received the refunds accordingly to the original type of payment. Hope this information helps!If a any further assistance is needed with their gold, feel free to shoot us an email at ***************************** or use our live chat service from Monday-Friday 10 am - 6 pm EST.All the best,The A-TeamReview fromDaniel L
Date: 12/30/2024
1 starDaniel L
Date: 12/30/2024
They sent me a broken necklace, refused to accept a return, and charged me to get it fixed. I purchased a necklace for my wife for Christmas in Late October. When she opened it, the chain was broken. Aurate refused to allow me to return it because they only accept returns 30 days after purchase. I explained the concept of Christmas gifting, but they were not interested. They said I had to pay $14 to have it repaired, and it would take 6 weeks. Summary: Order jewelry for Christmas for my wife. It arrives broken. Aurate refuses to take it back., They charge me an additional $14 and make my wife wait 6 weeks to get a non-broken version of what I ordered.Aurate New York
Date: 05/09/2025
Hi there,We explained to Mr. ********* we would be more than happy to honor the Lifetime Guarantee to have their Pearl *** et Moi Necklace repaired as a refund was no longer available according to our policies. Their order #****** was fulfilled on October 21, which they had until November 4th to return for a cash refund, or until November 18th to exchange for store credit or another piece of jewelry. As their inquiry was received until December 26th, the only available warranty for them was to submit the necklace for a repair. *** ********* was able to claim the repair on Dec 30th and shipped back to them on January 26th.Review fromMichelle W
Date: 11/22/2024
1 starMichelle W
Date: 11/22/2024
I received a very poor quality item, despite being marketed and priced as a high quality item. Hard to tell over the internet and they do not stand behind their quality. I cannot get a refund or even a partial refund for the cost difference between the expensive item I bought and another product. They know they sell poor quality items at an outrageous price and they keep their "policies" set to ******* customers. I hope they go out of business soon.Aurate New York
Date: 01/23/2025
Hi there, We want to confirm we do stand behind the quality of our gold, and while there are customers who miss reading the policies applied to the items marked in red caps when placing their orders, the White Sapphire Tennis Necklace they had purchased was indicated with our "Exchanges Only" policy that is visible to the public. As a courtesy, we have granted a unique exception for the customer to accept their return, and we have been able to share a return shipping label with them as well. Best regards, The A-TeamReview fromKimala A H
Date: 05/23/2024
1 starKimala A H
Date: 05/23/2024
Purchased a tennis bracelet from Aurate NY which I ultimately returned recently because every time I looked at the diamonds on the bracelet I just kept thinking the diamonds looked cloudy, and significantly lacked the sparkle and clarity I see in my other diamond jewellery (*************** and ****************************). So then I went back to their website to see what the grade the diamonds they use are it says SI3 Of course I then started to do MORE research to see exactly what SI3 diamonds are thats not a grade Id ever heard of nor was familiar with come to find out, it is not a grade for diamonds and is actually I1 or I2 grade diamonds. This is disappointing mostly because of the price they're charging for those bracelets -- they're selling poor/low quality diamonds for a high price (selling I grade diamonds at SI grade prices). Now I have a store credit I'll likely never use, because I no longer trust that they're selling me quality pieces for the amount of money that I spend on them.Aurate New York
Date: 05/28/2024
Hi there,First and foremost, please be aware we hold all our jewelry to a high standard and undergo rigorous quality control to make sure that by the time they get to you, theyre absolutely flawless.At the time you placed your order, you might have seen the aspects of the diamonds under the "Specs" tab on our website which we made you aware the diamonds included are a quality of SI3 Clarity Round Natural Diamonds.********************************************************************************************************************************** Looking into our records, we can confirm you were able to get a gift card for the bracelet and we will be honoring an additional 35% just for you.If further questions come up, or you'd need any further support with your gold, you are always free to reply to shoot us an email at ***************************** and use our live chat service from Monday-Friday 10 am - 6 pm EST - always happy to help!All the best,The A-TeamReview fromJulie C
Date: 04/15/2024
1 starJulie C
Date: 04/15/2024
Sometime single is a single pair of earrings and sometimes it's a single earring. Buyer beware. I purchased a pair of earrings final sale only to discover I had bought a single earring. **************** was very responsive, but ultimately unhelpful. I was given the option of buying a second earring for almost $100; I had already paid close to $70 for a single earring (thinking it was a pair). As a final sale purchase, I have no recourse but to pay for a second earring or waste the money I've already spent - this is predatory.Aurate New York
Date: 04/16/2024
Hi there,We truly appreciate your input. Your insights are incredibly valuable to us as we strive to better meet our customer needs. While your feedback has been forwarded to our marketing team, please be aware you had an option to select to purchase a pair or single before the checkout. Unfortunately, as the item is marked as final sale, according to our Returns Policy, we are unable to process refunds, returns or exchanges for this selected items ************************************************************************************** Any pieces listed as final sale are marked on their product page, at check out, and on your order confirmation to ensure complete transparency. We truly appreciate your business and hope for your understanding as we must adhere to our policies to ensure fairness to all our customers.All the best,The A-TeamReview fromMichael M
Date: 03/07/2024
1 starI ordered a bracelet, it was not delivered within the timeframe they specified, similar to all the reviews online, they kept pushing it out. Seems like scam, you dont see any actual reviews of people with the products on line, its just all sponsored reviews.Review fromHannah L
Date: 03/04/2024
1 starHannah L
Date: 03/04/2024
They hide negative reviews from their site. I wrote a review and it's been 6 weeks and they haven't posted it (yes they've posted reviews from just a few weeks ago). Their gold vermeil comes off completely, in less than a month you'll have a silver ring. They don't send a replacement, they offer you the opportunity to send it back and wait months to get it back without any replacement in the meantime.Aurate New York
Date: 03/05/2024
Hi there,We have notified the customer their review has been posted in our website here ******************************************************************************************* Filter 1 rating star reviews to see her post there.Thank you,The A-TeamReview fromKristen S
Date: 02/21/2024
1 star**************** is nonexistent. They dont get back to you. It's a scam to steal your money
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