Complaints

This profile includes complaints for BaubleBar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  BaubleBar

  New York New York, NY 10010

  
• 

  BaubleBar

  New York, NY 10001-7704

• 

  BaubleBar

  40 W 25th St Fl 12 New York, NY 10010-2759

• 

  BaubleBar

  40 W 25th St New York, NY 10010-2707

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pins from Bauble Bar and which included $8 shipping. As soon as I got the email that they were only shipping one of the pins I immediately asked to cancel the order. They said the pin was non refundable and they could not refund the order however I would have never made the order unless both pins were coming because to get another pin I would now need to pay an additional $8 and it would not come in time for the trip. I would like to be able to return the pin for a refund.

  

  Business Response

  Date: 03/24/2025

  Thank you for reaching out! Your order had already shipped at the time you reached out to our customer care team and is ineligible to be returned. As a one time exception you may return your item to us. Please visit our returns portal linked below. There, you can select an exchange, store credit, or a refund to your original payment method. Once you submit your return, youll be able to access a prepaid return shipping label for your convenience.

  Returns Portal link: *********************************************

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a necklace and multiple charms from Bauble Bar during a Black Friday sale on December 3. The shipping estimate indicated a delivery time of 5 to 7 business days, which unfortunately extended to nearly a month before I received my ********** this was not a custom order, it should have been delivered within a reasonable timeframe. Upon receiving my items, I discovered that they were of poor quality, comparable to products available on online retailers such as Amazon or *****.I attempted to initiate a chargeback with my bank, but BaubleBar denied this request, citing my failure to contact them. On December 7, I sent an email through their contact us on their website to inquire about the status of my order, as I had already received shipments for other items purchased from the same day.Additionally, I located a phone number on BaubleBars Shopify website, which I used as the check out method However, every time I attempted to call the number, the line was busy. Despite my efforts to reach out to customer service, I have not been able to establish contact with anyone.I am seeking a refund for my purchase and will refrain from shopping with BaubleBar in the future. This experience has been particularly frustrating due to the retailers unprofessional conduct and lack of responsiveness.

  

  Business Response

  Date: 02/25/2025

  This item is part of our custom collection, made specifically to order for each customer. That's why it had a ****** production timeline. We dont mass-produce our productseach piece is crafted by our designers only after an order is placed.

  Because this is made to order, it is final sale however if the customer had emailed us we could have offered a return exception. We have not received any correspondence to our customer care email - ***********************************************************.

  We have started a return on the customer's behalf and emailed a prepaid shipping label. Once we receive the item back we can issue a refund.

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an Order (Number *******) with Baublebar on October 28, 2024 with *********************** Paid $161.88 ************* sent a tracking number ************. The tracking number indicates that the label was created but has not shipped. I contacted them to ask for an update. They answered indicating a different tracking number ************ When I contacted ****** they indicated that the package with the second tracking number was sent to *******, Fl but was sent to a different person with a different address.I am deeply concerned about this issue. Please provide guidance and/or insight on how to proceed.I contacted Baublebar several times with no real solution. Seems like they are not taking my request seriously.

  

  Business Response

  Date: 11/07/2024

  After reviewing the correspondence between you and our team, I see you were asked to submit a claim in our system so we could process a replace or refund. We never received a submitted claim. As a courtesy, I have processed a refund for the order. I am sorry for any miscommunication or inconvenience this has caused. 

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bracelet from the baublebar over the summer, and first let me say shipping was terrible it took almost a month to get what I thought would be a cute addition to my bracelet stack. WRONG, I wore this bracelet almost 4 times before it turned. The cost is not worth the merchandise. I cant even wear it anymore. The last time I wore it someone point out how bad it turned and I was more embarrassed than I have ever been! I just wouldnt have ever wasted my money if I knew this would happen, I couldve added a charm to my pandora ********* Do better!

  

  Business Response

  Date: 10/02/2024

  We are very sorry the item you purchased is damaged. Since plated jewelry can be sensitive to oxidation, fading, and tarnishing, we recommend removing your BaubleBar pieces before swimming, showering, or applying lotion, makeup, sunscreen, and perfume. This will help maintain their shine.

  We would be more than happy to offer you a replacement, however these items are made to order and therefore have a production timeline associated with them which is the reason they are not shipped out right away. This specific bracelet requires 2 weeks of production before it ships. 

  If you would like to proceed with a replacement, please email our care team at ********************************* and one of our agents would be more than happy to assist you.

• Initial Complaint

  Date:09/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pair of earrings on August 28th. The post office said they delivered on August 31st. But the package was not in my mailbox. I was walking down the driveway as the mailteuck drove away,so I know it was not delivered to me. Notified the company and received a form response that states they are there to help. No help was ever offered. Sent them 2 or 3 more messages with only form response. No actual help. Was actually surprised to see resolutions on your web site because I was never offered any resolution. The earrings were a birthday gift and I have nothing.

  

  Business Response

  Date: 09/10/2024

  We sincerely apologize that this issue has not been fully resolved for you yet. After reviewing your account, it seems that our previous responses through our support email may not have reached you. We had reached out to confirm whether you would prefer a refund or a replacement, but we did not receive a reply.

  
  However, since a chargeback has now been opened on this order, we are unfortunately unable to send a replacement at this time. To ensure this matter is resolved promptly, we will proceed with processing your refund right away.

  
  We truly regret the inconvenience this situation has caused and appreciate your understanding. If you have any further questions or concerns, please dont hesitate to reach out.

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is lacking in customer service and because of that I now feel like they sell low quality items at high prices . I ordered a pair of earrings that they sell for ***** on their website. I only owned them for seven months and only wore them a few times. One of the clasps broke or were worn down? So I contacted them for repair because I believe I may have gotten a faulted pair. I emailed and used the chat feature on their website and got the same exact generic answer for both. Part of the message stated the return window was 30 days and that they even help 6 months after that, but since I was well past this timeline the only thing they could do was offer a 15% coupon. Its upsetting that they couldnt consider certain circumstances because I only had these for about half a year (seven months) and worn a few times, so for the amount of money im spending , Im expecting a better quality product and to be able to talk to someone who isnt a bot, who can only say three phrases.

  

  Business Response

  Date: 03/27/2024

  We are very sorry for any frustration this has caused. We offer a 30 day return policy for all (non-custom) orders purchased on our website. Although we do not have a way to offer repairs at this time, we do also offer a warranty of up to 6 months on our fashion jewelry. Because your shipment date is past that timeline, we are unable to offer a replacement or refund on the product. We apologize for any inconvenience this has caused. 

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the Black Friday sale and it says through **** it was delivered on 12/6 but I never received it. I cant get help from **** so I have emailed baublebar twice with no response to see if they can track it or see if I can get another order sent. Just SOMETHING.

  

  Business Response

  Date: 12/21/2023

  We responded to the customer and asked them to confirm the shipping address for the replacement order. We did not receive a response. 

  I have reshipped the order to the original address for the in stock items and refunded the customer for the items that were no longer in stock.

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order for 2 custom name bracelets was placed on 11/28. After 2 weeks and a couple days my bracelets shipped. I received my bracelets and they are not the bracelets I ordered. They are the wrong names. I have emailed the company and have not heard back. This is beyond frustrating a few days before Christmas! This company has no way to reach them other than email. That shouldve been a red flag right there. What terrible customer service. I would love to receive the correct item but at this point I do not think I will receive it in time and expect a full refund.

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On november fourth I ordered a necklace for my daughter for Christmas. Nov. 12, I asked for an update and they told me it would ship out around Dec. 5th. It has now been a month and a 1/2. I have not received my item and the only way to get ahold of anybody is email But all they keep saying when I email is. Don't let me know when it ships. It is disgusting and appalled There is no way to call or speak with anybody and if you get a respon to the email it's Just a generic brushing you off and you don't get any information on your order. So now my daughter will not get that for Christmas And I have to notify my card companies to try to get my money back.

  

  Business Response

  Date: 12/19/2023

  You purchased a custom, made to order necklace which takes 4 weeks to be produced. When we received your finalized piece from our designers, the customization was spelled incorrectly. We immediately reached out to you and offered a replacement or a refund. You chose replacement, which we rushed in order to get the necklace back in time for Christmas delivery. We also upgraded your shipping to 2 day expedited. We understand the necklace took longer than the original promise date, but we would never knowingly send merchandise that was incorrect and not up to our standards. 

  Your order was shipped today via 2 day shipping. We are very sorry for any inconvenience. 

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two bracelets on black Friday. Directly following the order, via email, I informed BaubleBar that the symbols needed on the jewelry were not showing up and asked the order be updated. I received a response that they cannot update the order. We have gone back and forth with no resolution. The feel a legend of special characters to symbols that is buried 5-6 photos deep for the item is sufficient. I did not look at all the pictures as this was the item I wanted. When entering customizations, this information is NOT displayed. All I want is the correct jewelry.

  

  Business Response

  Date: 12/14/2023

  You have been refunded for both orders and sent a prepaid shipping label you can use to return the items back to us.

  Customer Answer

  Date: 12/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Please note, the refund for both orders only occurred after follow up regarding just one refund. Additionally, the return label was not mentioned until the second refund notification. I have returned both items. 
  
  Sincerely,
  
  *******************************