Business ProfileforDiamonds International

During a Royal Caribbean cruise Thanksgiving week 2022, we stopped at Diamonds International in Roatan, ********. After intense, non-stop sales pressure, I purchased several items, including a pair of Crown of Light chocolate and white diamond earrings and a Crown of Light chocolate and white diamond necklace. Upon getting these home, and having our jeweler look at them, he pointed out that the diamonds are so flawed and inferior that he would never even sell such horrible quality. (Now, I'm wondering if they switched the product?) When I asked for an appraisal, he said $400 for the earrings (I paid $4900) and $500 for the necklace (I paid $3665). I went on another cruise in April, and discovered Diamonds International now has a store onboard Royal Caribbean ships. I took the earrings and necklace to the store and explained the situation asking to return the purchases for a refund. The regional manager said there was nothing he could do, unless I wanted to upgrade and pay even more for another higher quality purchase! I just want to return these horribly inferior, over-price pieces and get my money back. I will never set foot in a Diamonds International store again. Anywhere.