ComplaintsforTouchTunes Music Corporation
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased and redeemed 10 tokens at ********************** bar (PBJ) in ******* and they never played any of my songs that I bought (and several others songs for that matter). When I reached out to TouchTunes they credited me only 3 tokens. I wouldnt have agreed to this because I spent 10 tokens worth of tokens but since my notifications were turned off I missed the message. I deleted the app in hopes of being able to turn notifications on upon reinstalling it. However, I signed up years ago using ******** login and am now locked out of my account with the supposed option of closing the account for a refund. They still owe me 7 tokens but Im will to cut my losses for a refund. I think I had 56 tokens in my account when I lost access to it. Hopefully they can make this right by crediting me the additional 7 tokens they owe me before refunding me but I would be happy with a refund of the amount of tokens I have currently, at a minimum.Business response
03/01/2024
In response to the complaint referenced above, TouchTunes has communicated to this customer that funds have already been returned to the customers original payment method. We believe this matter has been fully resolved.Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On the evening of January 19th I purchased 45 credits from TouchTunes for $25. I do this regularly, but on this occasion they charged me twice. I reached out to them. They acknowledged the double charge and said it should disappear from my bank in a few days. It never did and they refuse to refund the $25 or simply add another 45 (+10 standard bonus) credits to my account.Business response
02/01/2024
In response to the complaint referenced above, TouchTunes previously received a communication from this customer requesting a refund,which has already been issued.
We believe this matter has been fully resolved.
Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was at work and my Bank Fifth Third contacted me and asked did I make any charges to Touchtones and I said no. *********** charged my card 10 times for twenty five dollars that I didn't even use. I want my money back.Business response
11/30/2023
In response to the complaint referenced above, our records indicate that there is no TouchTunes mobile app account registered to the email address or telephone number provided in the complaint.
TouchTunes does not store full credit or debit card information on its servers and is therefore unable to block a specific credit or debit card from being used through its mobile app. If the complainant believes his or her credit or debit card was compromised and used without permission, we suggest promptly reaching out to the card-issuing bank with a fraud dispute and/or contact local law enforcement authorities.
Customer response
12/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT resolvedSomeone used my. card without much knowledge. I *** not have an account with this business. I request that money be returned. This is not an issue with the bank nit an issue with the bussiness because they are the ones who sent the money back to my account then took it back causing an overdraft, after U left a voicemail concerning the issue
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
12/19/2023
TouchTunes does not store full credit or debit card information on its servers and is therefore unable to link a specific card number with the purchase history.
We have reached out to the complainant via telephone to discuss this matter, but we have not heard back.
As suggested previously, if the complainant believes his or her credit or debit card was compromised and used without permission, we suggest promptly reaching out to the card-issuing bank with a fraud dispute and/or contact local law enforcement authorities.
Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid $50 to a company called CDBaby to have my bands music published on all of their trusted partners platforms. TouchTunes is one of their trusted partners but our music is not showing yo there. CDBaby said they did deliver our music to them and that I need to contact them to see why it isnt showing up. I called their phone support and told me I had to e-mail their music programming department. I e-mailed them 3 times and got no response. I want a response and I want this issue figured out and resolved.Business response
11/07/2023
In response to the complaint referenced above, TouchTunes has no record of any emails received by its music programming department from the email address included in the complaint.
CD Baby is a third-party partner of TouchTunes that digitally distributes music. The selection of music available on TouchTunes jukeboxes is hand curated based on industry research and the unique needs of our network. As a result, not all of the music content that we receive from our distribution partners is eventually made available on the TouchTunes catalog.
Customer response
11/14/2023
The e-mail address that the original e-mail was sent from is **********************.
Business response
11/16/2023
In response to the complaint referenced above, TouchTunes music programming department has reached out to the complainant directly via email regarding his interest in TouchTunes.
As explained previously, CD Baby is a third party partner of TouchTunes that digitally distributes music. The selection of music available on TouchTunes jukeboxes is hand curated based on industry research and the unique needs of our network. As a result, not all of the music content that we receive from our distribution partners is eventually made available on the TouchTunes catalog. This information is expressly disclaimed on the websites for both CD Baby and TouchTunes.
Initial Complaint
10/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I downloaded the touchtunes app. I bought $12 worth of credits. I started trying to use the app, and though credits kept deducting themselves, the promised used (i.e., to play songs to be listened to at a touchtunes machine) never occurred.This app deducted credits twice without playing songs: once in September at the Cozy in, and once last night at the Elks Lodge. I've had enough of getting scammed - I'd just like my money back.I tried to report this company, but they only accept complaints via their app via a robot and an FAQ. There is no way to talk to an actual person, and there is no way to request a refund.I just want my $12 back and for this scam to be over.Business response
10/24/2022
To Whom It May ********************* response to the complaint referenced above, on October 20, 2022, TouchTunes received a communication from ************** requesting a refund due to unplayed songs, which was issued the same day.
We believe this matter has been fully resolved.
Customer response
10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used a juke box a month ago at the bar and I already paid the amount and now they charged me twice today and I havent used the juke box I was at work and I dont even have the touch tunes app I want a refund of 48 dollarsBusiness response
09/09/2022
To Whom It May ********************* response to the complaint referenced above, our records indicate that there is no TouchTunes mobile app account registered to the email address or telephone number provided in the complaint.
TouchTunes does not store full credit or debit card information on its servers and is therefore unable to block a specific credit or debit card from being used through its mobile app. If **************** believes his credit or debit card was compromised and used without his permission, we suggest he promptly reach out to his bank with a fraud dispute and/or contact local law enforcement authorities.Initial Complaint
11/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 11/03/2021 A purchase by my wife was attached to my credit report. Also the way the purchase was made is deceptive. When at a restaurant my wife used touchtunes to play music. The purchase was for *****. There is absolutely no way anyone would request credit for a ***** purchase. The purchase was to use paypal directly. ***** was taken out of our checking account that is linked to paypal however I got a message showing my credit score went down because of a new hard inquiry. First of all my wife never requested credit and definitely didnt fill out a request using my information. I want this hard inquiry removed from credit report ASAP. I was at a point when my last hard inquiry will drop next month and now I have to deal with this nonsense. Ive attached copies of everything.Business response
12/07/2021
To Whom It May ************** response to the complaint referenced above, our records indicate that on November 3, 2021 the TouchTunes mobile app account registered to the email address named in the complaint made a $24.00 purchase through PayPal.
TouchTunes has no knowledge of any credit inquiry with respect to ********************** or his wife or a PayPal account. While the TouchTunes mobile app accepts payments via PayPal, TouchTunes is not otherwise associated with PayPal or any PayPal credit account. The TouchTunes mobile app does not offer credit accounts or accept any personal credit reporting information, such as a mobile app users social security number. ********************* has also made other TouchTunes purchases and we are not aware that any issue arose.
If ********************** believes his PayPal account was compromised or an inquiry was erroneously made, we encourage him to promptly contact the proper credit reporting authorities to determine the source of such issue.
Sincerely,
TouchTunes Music Corporation
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Customer Complaints Summary
22 total complaints in the last 3 years.
8 complaints closed in the last 12 months.