ComplaintsforDinoLingo
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
No actual help when trying to cancel. I went around in circles with no actual person trying to help. I tried to cancel the free trial using the process they have outlined in the manage subscription page but never got the portal email required for cancelling. I sent an email to contact us and described my problem and the same process was described and a link to the same request portal access page. Around and around. It seems that they want you to have trouble so they can charge you. They have NO REFUND Policy cited all over their website and in their emails. So they are for sure trying to cover themselves. However, the cancellation process is difficult. I still have not been able to cancel the FREE TRIAL. I may be charged in the next few days. My child chose a different app for Spanish. I will not use any company's free trials without a deep investigation of the cancelation process. Because who has time for all this nonsense?Business response
03/18/2024
We have reached out to this customer three times via email regarding their account. Upon receiving two separate email addresses from the customer, we diligently checked our records. The first email provided did not show any record, while the second email showed an incomplete attempt at creating an account without a payment information.
It's important to note that the customer did not complete the account creation process nor did they add any payment information. Therefore, the request for a refund seems premature, especially considering that no credit card information was provided.
Despite our best efforts to offer detailed explanations in our email responses, it appears the customer is still having difficulty grasping the situation. We recognize that navigating technology can be challenging for some customers, and we are committed to providing assistance whenever needed. It seems this particular customer may be feeling overwhelmed by the situation, which calls for additional patience and understanding.
In light of this, we will send one final email to the customer clarifying that since they did not enter their credit card information, the account was not created. Therefore, no cancellation is necessary, and no refund will be provided. We hope this clear explanation will help alleviate any concerns the customer may have.Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I enrolled as a customer in 2020 and after about a year I stopped using their app. I have not used it for about 2 years. Last year I missed noticing that my subscription had been extended. This year I did see it. Why doesn't t this company notify you that they will be charging you another year when you have not been using it so that the customer has an opportunity to opt out. That would be good customer service. Instead, they just hope you don t see the $119 credit card charge. I might have selected to use the app again later, but never again and I won t recommend it to my instructors or classmates.Business response
01/30/2024
Hello, thanks for your email. We have refunded your most recent transaction as a courtesy. Please allow a couple of days to be shown in your bank account. Have a great day!
Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.