ComplaintsforAccident.com

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For months I have been receiving spam calls identifying themselves as "the accident help line". Sometimes 4 calls a day. They come from spoofed #'s. They start by telling me they understand I was in an accident which was not my fault & ask if this is true. I've said no and asked to be removed from their list. If I try to call these #'s back they don't work. Today I had enough and went along. I gave a fake name, address, accident description etc. I said I didn't have an atty and had not made a settlement with the at fault party. Each time was told I would be transferred to the next person to find out what I was entitled to collect. I was finally connected to the 4th person after 18 minutes on the phone and got disconnected. However a # showed up on my phone which did allow me to call them back. This # was ************. I explained I had been disconnected while speaking to a claims specialist. She said she was with accident.com and started asking me the same questions again. I explained I already provided this information before I was disconnected. Then I told her I hadn't actually been in an accident and was just wasting their time and if they don't remove my # I will continue to s**** with them and make them waste 20 minutes of their time everytime they call me. Perhaps you can help to get my # off the list they give to their call centers. My # is ************

  Business response

  06/18/2024

  Dear ******************, Thank you for your feedback. At Accident.com, we take compliance with all regulatory requirements, including the national DNC list and the latest updates to digital consent compliance requirements, very seriously. We are committed to respecting individuals' requests to be removed from our calling lists, specifically when a customer has already requested to be contacted, and continually working to ensure that our processes adhere to all applicable regulations. We thank you for your patience throughout any inconvenience that *** have been experienced. Our goal is to connect individuals who need legal assistance with attorneys in a respectful and compliant manner. We are relieved to hear that your injury did not happen and have since removed you from the call list as soon as you told us you were not pursuing a legal claim. Thank you for bringing this to our attention and hope you remain well.

  Customer response

  06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not know if I've rec'd any addl calls because I have not been answering any calls identified as "spam" by my phone. While I appreciate the business' response I think the problem goes deeper than this. I think the problem the business really needs to address is the subcontractors they are using to contact potential customers. They are the ones not following the rules. I have been on the do not call list for years but these subcontractors are clearly not complying. In addition over the past 4 months I have told the callers numerous times that I don't want to be called yet they kept coming. The business needs to modify who they are working with.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  08/04/2024

  I have begun getting these calls again, from the following #s
  7/29/24     ************     Name shows as *****************************
  7/30/24     ************     Name shows as *************************
  7/30/24     ************     Name shows as Vixlet
  I spoke with each of these people and they are the same calls trying to get accident history that *** entitle me to money and to connect to an attorney.
  
  Today (8/2/24) I recd 5 calls from the following #s which I did not answer but suspect they are for the same purpose. They dont identify a name associated with the #.
  ************************** ************, ************.
  
  If the business is not able to prevent their vendors to stop calling me I guess the next step is to file a complaint and action with the FTC.
  
  I look forward to your response.

  Business response

  08/06/2024

  Dear ******************,

  Thank you for your feedback. At ************, we take compliance with all regulatory requirements, including the national DNC list and the latest updates to digital consent compliance requirements, very seriously. We are committed to respecting individuals' requests to be removed from our calling lists, specifically when a customer has already requested to be contacted, and continually working to ensure that our processes adhere to all applicable regulations. We thank you for your patience throughout any inconvenience that *** have been experienced. Our goal is to connect individuals who need legal assistance with attorneys in a respectful and compliant manner. We are relieved to hear that your injury did not happen and have since removed you from the call list on 6/5/24 as soon as you told us you were not pursuing a legal claim and requested to be added to our DNC list. Thank you for bringing this to our attention and hope you remain well.

  Attached you will find a screenshot with a search of your phone number showing only one attempt into our system with your phone number. It was on this same day that we placed your phone number on our internal Do Not Call List. The calls you have been receiving are not from Accident.com or Accident, LLC.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am getting non stop spam calls all using different fake spoofed phone numbers so I cant even block them from accident.com. After asking many times to be left alone the calls keep coming so I played along to see who the harassers are. I gave the call center a fake name and fake car accident report and was connected to an accident.com call rep. I feel its disgusting an **************** is using out of country call centers to get around the do not call list to harass fellow Americans. I want my number and info removed from these scammers lists and to be left alone forever.

  Business response

  06/18/2024

  Dear ****************, Thank you for your feedback. At Accident.com, we take compliance with all regulatory requirements, including the national DNC list and the latest updates to digital consent compliance requirements, very seriously. We are committed to respecting individuals' requests to be removed from our calling lists, specifically when a customer has already requested to be contacted, and continually working to ensure that our processes adhere to all applicable regulations. We thank you for your patience throughout any inconvenience that *** have been experienced. Our goal is to connect individuals who need legal assistance with attorneys in a respectful and compliant manner. We are relieved to hear that your injury did not happen and have since removed you from the call list as soon as you told us you were not pursuing a legal claim. Thank you for bringing this to our attention and hope you remain well.

  Customer response

  06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For the last two months, I have been getting spammed called by Accident.com. The most recent as this Saturday. This is despite me being on the Do Not Call List.Every call is the same. I pick up and an AI voice asks me I've recently been in an auto accident. There is no option to opt out of these calls. I finally answered yes to these questions. And then you are transferred to a call center clearly not in the *************. You can hear multiple conversations/calls happening in the back ground. If you ask who they are representing they hang up and will not give you this information. When asked to not be called back, they hang up. So I finally played a long one day, and I went through their process. After answering their questions, I was connected with a local lawyer in my state who will "help me" recover money for an accident. This information was emailed me to me. And low and behold, the company at the heart of these calls is Accident.com.I wrote Accident.com and asked to please put me on their internal do not call list. Clearly this hasn't happened as I've continued to get calls. The most recent was on Saturday. (4/27/24).At this point, I am assuming that Accident.com is contracting with various lead generating companies, hence the spam calls. Accident.com is clearly in violation of Federal laws via the Telephone Consumer Protection Act and various state laws. I feel like the only way to get these annoying and harrassing calls to stop is to take legal action via the *****

  Customer response

  05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Please remove the comlpaint
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For the last six months, we have been receiving telemarketing calls from Accident.com, even though we are on the Federal Do Not Call list, and have never given this company any express written permission to telemarket us. The latest of these harassing calls, have come from the number ************. My husband answered the latest call, which was on 3/5, and was transferred to an Accident.com rep. ** have made several attempts to reach out to the company to resolve the matter, but have been completely ignored. At this point, I will need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to resolve this matter. Simply "removing our number" or "adding it to their DNC list" will NOT suffice. If we do not hear from their representation in a reasonable amount of time, we will seek significant legal action as allowed by Federal statute.

  Customer response

  04/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Accident.com regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Asked not to be called several times

  Business response

  06/25/2024

  Dear **********, Thank you for your feedback. At Accident.com, we take compliance with all regulatory requirements, including the national DNC list and the latest updates to digital consent compliance requirements, very seriously. We are committed to respecting individuals' requests to be removed from our calling lists, specifically when a customer has already requested to be contacted, and continually working to ensure that our processes adhere to all applicable regulations. We thank you for your patience throughout any inconvenience that *** have been experienced. Our goal is to connect individuals who need legal assistance with attorneys in a respectful and compliant manner. We are relieved to hear that your injury did not happen and have since removed you from the call list on 2/12/24 as soon as you told us you were not pursuing a legal claim and requested to be added to our DNC list. Thank you for bringing this to our attention and hope you remain well.
  
  
  

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been receiving robocalls from them five or six times a day for the last month. My phone is on the national do not call registry and I've asked to be placed on their do not call list but I keep getting the calls.

  Business response

  07/31/2023

  Hello BBB,

  Thank you for notifying us of this complaint. We have looked into this and do not show that we have ever contacted **************. We have no record of his name, email or phone number in our system. I have provided 3 screenshots which shows a search by the daytime phone number he provided below in the complaint, there were no incoming or outgoing call attempts made. We have also searched by name and email within our database and there were no matches. As of today, we have added this phone number to our DNC list.
  
  On Friday, July 28th, we did receive an email from ************** with the same complaint as outlined here, but no one from our team reached out via email. He did not provide a phone number in that email.

  What other information is needed to show that we did not contact **************?
  
  *******************
  Daytime Phone: **************
  E-mail: ******************
  
  Please feel free to reach out with any further questions.

  Best,

  *************************
  Head of Operations

  
  

  Customer response

  08/02/2023

  The phone number that they keep calling is my landline number ************

  Customer response

  08/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The number that has been receiving the harassing calls is ************. I would like that number added to the do not call list. I have still been having your call center calling my home number since I started this complaint. Also, it should not take a complaint to the BBB to get you to add number to your DNC list. When a victim requests it you are obligated to immediately desist calling that number. I also understand that you have outsourced your spam calling to third party call centers, but you are ultimately responsible for adhering to the *** rules regarding spam calls and the do not call list so don't try to play it off as not your responsibility. Predatory spam calls like the ones you pay people to do are the reason why an entire generation of people no longer answer the phone. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  08/08/2023

  To Whom It May ***************** had responded to this complain two other times. The first two complains had the below customer information:

  *******************
  **************
  Daytime Phone: **************
  E-mail: ******************

  As I mentioned on the first two responses, Accident, LLC had never called the phone number ************** originally included in the complaint and did not have the name, ******************* or the provided email in our system. In today's most recent complaint, the actual phone number that is receiving the calls show ************** which is different than originally provided. We do have that phone number in our system, under a different name and show one call from July 28th. Accident, LLC has made no contact with phone number ************** since July 28th. As of today, August 8th, we have additionally added this phone number to our DNC list, have requested the vendor that originally contacted **************, to add this phone number to their DNC and the vendor they may have worked with. The original phone number provided was added to our internal DNC list after the first complaint. 

  Please let me know if any further information is required.

  Best,

  *************************

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have "opted out" of receiving phone calls - pressed 1 to be put on their do-not-call list. Months later, I am still receiving daily calls.

  Business response

  04/06/2023

  Hello *********
  
  Thank you for contacting us about this matter. Compliance is of the utmost importance to us.
  
  Below you will find information regarding the website and other details where phone number ###-###-#### opted-in to be contacted.
  
  You have been added to the "Do Not Call " (DNC) list. Please see the screenshot attached where your phone number was added to the DNC list. In addition, all of your information has been removed entirely from the Accident.com system and you will not be contacted by us in the future.
  
  Opt-in Info:
  ***** ******** *******  ****** **********  ******** **** ******** *** *** *** ********* ****** ** *****  ****** **************************  **** ******************************  ****** ********** ********* ******* ** ***  *** ***********
  
  
  

• Initial Complaint

  01/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  "****" an Accident.com computer robocalls people across ***************** seeking accident victims. After a few qualifying questions, the computer transfers you as a potental lead for Accident.com subscribed attorneys to file injury claims on your behalf. Or another intake person qualifies you and again transfers you as a potential lead to an Accident.com subscribed attorney. The problem is that Accident.com does not compy with the national "Do not call list" nor an individuals request to be removed from their calling list.

  Business response

  04/06/2023

  Hello *****,

  Thank you for contacting us about this matter. Compliance is of the utmost importance to us.
  
  Below you will find information regarding the website and other details where phone number ###-###-#### opted-in to be contacted.
  
  You have been added to the "Do Not Call " (DNC) list. Please see the screenshot attached where your phone number was added to the DNC list. In addition, all of your information has been removed entirely from the Accident.com system and you will not be contacted by us in the future.

  Opt-in Info: 
  ***** ***** ****** ****** ********** ******** *** *** *** ***** ***** ***** ***** ** ***** ****** *********************** **** **************** ****** ********** ********** ******** ** *** *** **************

  Customer response

  04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  If I am put back on this company's calling list after accepting their response, I resind my acceptance of their response for that reason. Furthermore, I will find a way to sue each shareholder.
  ***** ****** **
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩