6 Customer Reviews
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Review from Alex J
2 stars07/01/2024
I was using Accident.com for my firm and while we did not receive many quality leads, they were willing to work with us during the first month to update criteria. We had to sign an initial 3 month contract in which they deducted more money from our account than we agreed on. They were able to refund that amount. The real problem lies in their reporting process. I reported many leads that did not even meet the qualifications before being sent to us and they rejected the refund. After speaking with my account management team they said they would go back in and review and give us credits back. After 2 months and 3 ignored emails nothing has been done and I am unable to get a response from anyone. In summary, we paid $30k for 4 signed cases.Review from Sebastian C
5 stars06/11/2024
They been the best thank u guys for the great help let God Bless all u great peopleReview from Linda B
5 stars06/05/2024
I was treated so well by one of their agents who completed an intake for my accident. She asked me a few questions regarding the accident and I was matched with an attorney who has done an amazing job with my case. I do not think I could have handled this on my own. I am so grateful for all their help.
Accident.com Response
06/11/2024
Dear *****,Thank you so much for your kind words and for sharing your positive experience with us on BBB. We're thrilled to hear that our agent provided you with excellent service during your intake and that you were matched with an attorney who has been able to assist you so well with your case.It's our goal to make the process as smooth and supportive as possible, and we're delighted to know that we could help you during this challenging time. Your gratitude means a lot to us, and were here for you if you need any further assistance.Thank you for choosing Accident.com, and we wish you all the best.Warm regards,Review from John R
1 star12/17/2023
They are very jr, bad quality leads, unreliable. They never process refund requests, in my opinion they have a few people to call law firms to pretend they are victims of an accident and sell those to law firms. They take money out of your account as soon as you give access to them and charge it without your authorization. They sold us leads to our law firm back in October 2023, they never processed refunds in a fair manner. They kept charging for bad and at fault leads. Stay awayAccident.com Response
06/11/2024
Dear Mr. ******** you for sharing your feedback. We appreciate your insights and take them seriously.We want to clarify that our team worked diligently to address your concerns and allowed you to exit the three-month commitment as a resolution, so we have resolved this issue. In the realm of digital advertising, including ****** pay-per-click campaigns, TV, and social media, it typically takes three or more months to see substantial results. This is because our campaigns are meticulously tailored to each client's specific needs and it takes time for us to build out campaigns.We are open to collaborating again in the future, and we hope to have the opportunity to follow through on the time it takes to start seeing the desired results and return on investment.Thank you for your understanding and wishing you a nice year to come Best regards,**** **************** Team, ********************Review from Olivia B
5 stars03/29/2023
This service helped me tremendously. I was hit by a car while I was walking across the street and ended up in the hospital. I found their site, and within 24 hours I had a member from the law firm's team at my hospital bed helping me navigate through the process of filing a claim.Accident.com Response
06/11/2024
Dear ******,Thank you so much for sharing your experience with Accident.com. We are delighted to hear that our service was able to assist you during such a difficult time. Its our mission to provide prompt and effective support to individuals in need, and we're glad we could be there for you.Having a law firm's team member come to your hospital bed within 24 hours to help you navigate the claim process is exactly the kind of service we strive to provide. Your positive feedback is truly appreciated.We wish you a speedy recovery and are here for you if you need any further assistance.Best regards,**** **************** Team, ********************Review from Allan P
1 star01/13/2023
"****" an Accident.com computer robocalls people across the United States seeking accident victims. After a few qualifying questions, the computer transfers you as a potental lead for Accident.com subscribed attorneys to file injury claims on your behalf. Or another intake person qualifies you and again transfers you as a potential lead to an Accident.com subscribed attorney. The problem is that Accident.com does not compy with the national "Do not call list" nor an individuals request to be removed from their calling list. In response, since they are wasting my time, I will waste theirs by making up a fake accident story. Then I change my story repeatedly and claim impossible injuries, such as my tail got severed, until the attorney on the other the end of the line gets frustrated. I tell the attorney on the other end that they are wasting their money by subscribing to Accident.com. You should do the same.Accident.com Response
06/11/2024
Dear ****************,Thank you for your feedback. At Accident.com, we take compliance with all regulatory requirements, including the national DNC list and the latest updates to digital consent compliance requirements, very seriously. We are committed to respecting individuals' requests to be removed from our calling lists, specifically when a customer has already requested to be contacted, and continually working to ensure that our processes adhere to all applicable regulations.We thank you for your patience throughout any inconvenience that *** have been experienced. Our goal is to connect individuals who need legal assistance with attorneys in a respectful and compliant manner.We are relieved to hear that your injury did not happen and have since removed you from the call list as soon as you told us you were not pursuing a legal claim.Thank you for bringing this to our attention and hope you remain well.Best regards,**** **************** Team, ********************
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