104 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tanya J
1 star07/22/2024
They refuse to change my last name and address after I have sent numerous documents for over a week!
Katapult Response
07/23/2024
Hello, *************************,
Thank you for contacting Katapult. We appreciate you sharing your feedback with us. Our hope is that our Katapult team has been able to successfully resolve your concerns. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. If additional assistance is still needed, please visit our chat support at Katapult.com, or contact us today at (833)-KATAPULT (528-2785).
Thank You,
Katapult Customer Relations
Review from Sarah R
1 star07/16/2024
They took my money then said my order was never placed. Horrible company.Katapult Response
07/18/2024
Hello, *****
Thank you for contacting Katapult. We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer Relations
Review from RUSSELL T
1 star07/10/2024
Im a senior and this service seemed on the up and up. I made my payments then n the date I was to make the balloon payment at 3 months (90 days) it magically added $200.00+ to what it had indicated a few days ago. In fact I had communicated with them asking it I made the payment on that date would it be acceptable.From this standpoint I would say Katapult is a scam. There are other services that are transparent.Katapult Response
07/10/2024
Hello,
We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer RelationsReview from David H
1 star06/26/2024
I am a returning customer, having bought a couple items through them. I returned an item because I was not using it enough and I couldn't afford the payment on the item. Only to get an email stating that my return request was denied because "they didn't receive the item" when I clearly have the ***** tracking info that stated it was delivered and signed for by Katapult. After talking with 2 customer services reps, one by chat and one by phone, I still get the run around. I informed both reps that the item was returned in excellent condition and my obligations regarding the item had ended. They told me they were "escalating" it up the chain, but now I am getting phone calls as well. Needless to say both times, I kindly informed the rep that I am not going to receive any further statement regarding the item, and that if this went to collections without merit, there would be legal action taken. And I hope they do not test me in this matter, because I can be relentless in pursuing what is just.I have one more thing I am paying off soon, and then I AM NEVER doing business with this shady A## company again.Buyer Beware!!!Katapult Response
06/27/2024
Hello *****,
We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer RelationsCustomer Response
07/17/2024
Katapult went above and beyond to make this issue right. If i knew how, I would change the stars to reflect this.Review from Jason K
1 star06/25/2024
I ordered 1 washing machine. Charged me for 2 washing machines. I told them I only received 1 washing machine. This company is a nightmare. I just lost my grandmother while this fraud was happening to me. Stay away from Katapult if you are smart.Katapult Response
06/25/2024
Hello, *************************,
We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer RelationsReview from Lori m
1 star06/23/2024
so not able to log in , want to pay my account off early so I won't be charged ****** extra dollars They have made it so I can't I've reached out several times to no availKatapult Response
07/05/2024
Hello,
We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer RelationsReview from Rachel K
1 star06/23/2024
They turned off my auto pay let one out of 3 accounts go into collections. After I paid it, they shut my account down, yet I'm still paying for their garbage. ******.Katapult Response
06/24/2024
Hello ******,
Thank you for contacting Katapult. We appreciate you sharing your feedback with us. Our hope is that our Katapult team has been able to successfully resolve your concerns. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. If additional assistance is still needed, please visit our chat support at Katapult.com, or contact us today at (833)-KATAPULT (528-2785).
Thank You,
Katapult Customer RelationsReview from Jeff J
1 star06/14/2024
Paid my loan off early to avoid financing fees and now Im blacklisted from their services. Total scam of a company. **************** is horrible. One could infer they are predatory. Considering I settled my debt and utilized the same as cash 90 day option and now I can not be approved. The customer service states underwriting denial by the system without any explanation of denial. Which is illegal.Katapult Response
06/18/2024
Hello, **** ***,
We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer Relations
Review from Lori m
1 star06/14/2024
I am trying to pay on my account before the 90 days.I put my number in to log on it just sits there.contacted support via live chat.No response,emails keep getting sent back.I wish I had read reviews before I used this app. Horrible!!!!!Katapult Response
06/20/2024
Hello, *******************,
We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer Relations
Review from Nicole M
1 star06/11/2024
Will never go through them again if I could put no stars I would. We went through them for a finance with a company to get product a couple years ago and fell on hard times with my health and just life. And these items just became a back burner when it became one of our payments of things (our fault we know). The company called today and left a voice-mail, never told us who they were calling for just that we needed to call back today it will be in our favor that we did. So when my husband calls, they had to place him over to a manager which then informs him that they want these insane payments to pay off the debt we tried to explain to him that he is the only source of income. And the guy did not want to hear that. When we told him that he would be lucky if we could get to even half of what he was asking he said he was going to put down as a refusal of our repayment and that it's been 2 years since we've made a payment so he is going to come after us to the fullest extent of the law. Again we get we owe the money and we were willing to set up some kind of arrangement but not the way he made it seem, and the manager kept saying he was here for no judgement but it seems like he was judging very hard. And when he didn't get his way he took it out on us and then hung up. For being a Manger he is very rude and ignorant and does not need to be in that position if that's the case.Katapult Response
06/12/2024
Hello ******,
Thank you for contacting Katapult. We appreciate you sharing your feedback with us. If you are available, we would like to partner with you to speak in further detail about your experience and how we can better improve. Please reply to my email with a date and time best for us to contact you. Katapult is here for you, on your time!
Thank You,
Katapult Customer Relations
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