We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Streaming Service

Gotham Sports App

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gotham Sports fraudulently started a subscription after I canceled my YES Network and Gotham Subscriptions and will not refund and cancel the subscription immediately. .

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with ********************************************* for the YES channel. It was automatically billed to my credit card monthly. On October 31, 2024, I cancelled my subscription through their website. I subsequently receiver an email confirming my subscription was cancelled effective November 30, 2024. But my subscription was never canceled. They continue to bill my credit card monthly. I have attempted cancellation and deletion of my account again without success. I am unable to remove my method of payment (credit card) from the Gotham Sports website. Any assistance you can provide is appreciated.

    Customer Answer

    Date: 03/28/2025

    Better Business Bureau:

    At this time, I have not been contacted by Gotham Sports App regarding complaint ID ********.

    I have attempted to cancel my subscription again effective March 2025.  Gotham Sports never contacted me regarding why it was not cancelled as requested in November 2024.  Although an email confirmation was received in October 2024, confirming cancellation, Gotham Sports has continued to bill me.  I also have tried to delete my form of payment from Gotham Sports website, but it will not let me.  Refunds have been made after complaints to my credit card company, but I do not consider the issue resolved until my account is cancelled, my credit card account stops being billed, and my form of payment/account is removed from Gotham Sports.


    Sincerely,

    ***** *****


  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3, 2025, I registered and paid $280 to Gotham Sports. Since then, I have been unable to access my subscription. After a few inquiries, I was finally told that my payment was posted, intentionally or not, to someone named ****** who has been using my subscription. After hours of my time on live chat and phone, they told me they have a strict no refund policy and they would not and will not give me any credit for my 1/3/25 nor give me access to my subscription since it was already being used by someone else. They also told me constantly that emails confirming my follows *** requests were sent. Today, they told me my emails all went to some other email. My information and subscription are now being used by someone else. I pleaded for a refund and they said absolutely not. This should have been a quick fix. I am trying now to report this as fraudulent through my credit card. There is NO customer service at **********************, just someone to tell you sorry, but no can do.

    Customer Answer

    Date: 03/26/2025

    Better Business Bureau:

    At this time, I have not been contacted by Gotham Sports App regarding complaint ID ********.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:02/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription with the *********** (which has subsequently merged into Gotham Sports) on November 26, 2024. Despite this cancelation (for which I have a confirmation email), I continued to be charged on December 10, 2024 ($19.99), January 10, 2025 ($24.99), and February 8, 2025 ($24.99). Upon noticing this recurring charge on my account, I called ********************************************* on February 9, 2025 to demand a refund. I spoke to "Ren" who would not give me a last name or confirmation number, and he said that despite the fact that I canceled my subscription, all sales are final, so Gotham Sports would not issue a refund.

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The business has provided me with a full refund. 

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There *********** contest is not honoring their payout winnings.I came in 3rd place in contest and was not rewarded.

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/23/2024: Purchased a 1-month subscription of MSG+ streaming service active until 11/22/2024. MSG+ was shut down on 11/11/2024 as it was incorporated into the Gotham Sports App owned by Gotham Advanced ************************************************ Gotham Sports reported any active MSG+ subscriptions would be seamlessly migrated to the Gotham Sports App. My subscription was not transferred over and after speaking to 3 Gotham Sports customer service representatives I was told my subscription would not transfer over and I would not be refunded for the subscription days I paid for beyond 11/11 when MSG+ was shut down.

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** recently released a new app called Gotham Sports App and charge customers $40 a month to watch local sports teams. The app was rolled out earlier this week and it does not work. Their customer service team is unresponsive. I waited in a queue for over 12 hours. It has been 3 days and still no resolution.

    Business Response

    Date: 11/26/2024


    November 25, 2024

    To Whom it May Concern
    Better Business Bureau,


    ************ wants to inform the Better Business Bureau about the results of a recent complaint (********). 

    As we migrated customers from our sunsetting streaming service (MSG+) to our recently launched streaming service (The Gotham Sports App), we had some technical difficulties moving a few customers to the new service.  

    With regards to the aforementioned complaint, as soon as it was received, we began an internal investigation and contacted our subscription management vendor.  A technical issue prevented this subscriber from being migrated over to our new App, and thus paying for it without receiving the service. 

    We immediately remedied the issue, refunding the subscriber the full months fee ($29.99), and this customer can now resubscribe to The ********************** Sports App if he so desires.

    Thank you for bringing this matter to our attention, the issue has been resolved on our end.

    Sincerely,


    *** ********** **** ****** *********
    MSG Networks 

Gotham Sports App is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.