Customer ReviewsforSelect Express & Logistics

BEWARE!!!! This company delivered a Nordic Track Elliptical and took out a portion of my garage roof and gutter! The damage was well documented via our security camera. Nordic track of course did nothing but point at Select Express. Select express gave me an email to send "claim" to. We forwarded the video, photos of damage and the repair bill. Once we did that they no longer respond. Calling them with our invoice number results in them hanging up! This does not appear to be a legitimate operation. Do not opt for Nordic track products, especially with competitors competing on price. They are knowingly contracting with a worse than shoddy operator! The repairs cost more than the elliptical!! They should receive negative stars, but no option for that. I strongly advise to stay away from any firm using this trucking company. I have tried to resolve this over almost four months before posting this.

We purchased a treadmill from Dick's ******** Goods. We were told it would be delivered on April 4th between 1 and 4pm -- the shipper was Select Express and Logistics. The treadmill never arrived. We called Select Express and Logistics and they told us it would be delivered the next day between 1 and 4pm. It never arrived. We called and they said a manager would call us back. No one ever called. We called again for an update and they said they have no additional information but would elevate our concern to a manager who would call us. No one ever called. We were then told it would arrive on April 7th between 9 and noon. It has still not arrived and no one has called to let us know what the issue is. We spoke with ****'s ******** Goods and they said the treadmill was picked up by Select Express on Wednesday and we still have heard nothing and have not received the product. Terrible customer service by *******************************************, terrible follow up, and shameful to make people wait at their homes for promised delivery times, take off work, and then simply not show up. I will be contacting ****'s ******** Goods corporate office and share this with them too and urge them to cancel their relationship with Select Express. Don't use this shipping firm!!!

You would think after hundreds of 1 star reviews the company would reevaluate their way of doing business. I am another unhappy customer. Was supposed to receive a call 1 hour prior. No call. Left instructions where to drop off, they didnt care. They carelessly left my package in a place where it could get stolen. Didnt even call when they were there then said sorry we already left.

Terrible customer service! Paid for ********************** and service but my treadmill was assembled wrong. I can't get them to come out and fix it.

I received an empty package in a separate envelope from the post office. Original envelope was empty. Company has no telephone number so I cannot call them to report issue.

This is such a terrible company. They wont respond to your calls or emails so you have to keep calling them back. At one point the person I spoke to said for me to just cancel my repair on my bike and get my refund back. I would have loved to but I cant ride it without it being repaired! What kind of worker stay that! ******* needs to use another company.