Business ProfileforLuggage to Ship

Feb 25 - booked shipping for a 25lb suitcase to be picked up from ********** to *******. Paid ***** for the shipping. Was for 5 day service. They advised me that *** lost the suitcase. I was asked to file a claim with Luggage To Ship with pictures and and tags and cost of each item in my shipment. Which I provided. The estimate cost was 2200$First they said *** have declined my claim. Then they want to give me $250.00 which is the free insurance that was included as part of the basic delivery service. This does not cover the value of the contents of an entire suitcase. This is completely unacceptable. I went thru the shipping company rather than directly with *** or ***** as they had claimed to provide a secure and tracked shipment which they were to handle. They made me go thru so much trouble wanting individual pics and tags of everything. They did not have a way of uploading a large file and made me email them a few pics at a time. Then said those are not good enough and made me redo it. I went thru their company and not ***. As far as Im concerned, the shipment was their responsibility. If the 3rd part they use failed, that is not my problem. They took responsibility and I expect them to reimburse me for the value of the contents of my shipment. I followed everything they requested and they asked me to prove it which I have. They asked me to prove the contents of the shipment and the value. They now need to reimburse me for the value of the contents of my suitcase.