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ComplaintsforThe UPS Store
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 22, 2023 I made a purchase at the ups store ********************************** Employee #****** time 4:19pm. I explained to the guy that I needed the address to say my address and not the UPS store address because its going to a correctional facility. He said it has to say the store address I told him I shipped with them back in February and he was able to do it so he looked in my account and said okay. I told him Im not paying for it if he cant do it he said he can. Now when the items arrived to the facility Wednesday July 26 @ 3:12 pm they signed for it and let my Love on know that they cant accept it because it has the ups store as my address and now they RTS and I have no way of tracking it. But the service I paid for was not done correctly or according to the customer description that he said he can for fill. When I called and spoke to him this Monday morning he told me that the label said my address and maybe when it as in transit that someone stuck a sticker over it. But when I spoke to the supervisor ***** he said that when he reprinted the label it came out as the UPS STORE ADDRESS. that it was was an error with the system cause it said my address before. So now as the customer i would like my money back what I asked for as an customer wasnt fulfilled and directions wasnt followed out as instructed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.