2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Shanine S
1 star12/15/2023
I wish I did my research before I participated in their study. . I completed my last visit yesterday. They are now giving me the run around about my last payment. My advice to other people is dont deal with them period. They are full of bs.
Probe Research, Inc. Response
12/18/2023
Hi,We're sorry to hear that you did not enjoy your experience with payment! For all 5 of your visits to our client's ******* location, you were paid promptly within the promised time frame - either same day or next day. Following your last visit, payment went out a couple of hours later that normal (but still the next day) as we had to wait on our client to give us the go-ahead. Again, your payment was still issued within the time that was promised.Review from dahlia s
1 star04/13/2023
I agree with the last person on her review. They double talk you regarding payments. One employee even was sarcastic and told me they can't control the mail however I was told repeatedly that I would receive the card 7_ 10 business days. Then their 3rd party who sends the cards Sent me an email that said...my request for the **** wasn't completed. After 4 calls she then says it was her mistake sending the email. I still have not received the card. My experience will be stared with thousands of people. Be careful if you decide to do a focus group with them!Probe Research, Inc. Response
04/14/2023
Ms. ******* we apologize that you are unhappy with the method of your payment. However, there are 3 payment options for you to choose from and a Physical Card was requested which arrives by mail **** business days after the request is made with no expedited mail options. These arrival times were provided to you and yours in particular has an arrival date between 4/14/23-4/18/23. If you will be out of town during this period, you may request that a Virtual Card is sent in place of this, as explained over email. Please reach out if you would like this payment switched before redemption of the Physical Card.
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