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ComplaintsforHatashita Sports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On Septmeber 14th 2023 I ordered a judo gi from Hatashita Sports on line and Hatashita Sports confirmed my order with #******** $263.24, size 1.5. On September 15, 2023 Haashita Sports emailed me saying they don't have the size 1.5 I ordered. I replied don't charge my credit card and to cancel the order. ***** from, ******** Sports charged my credit card $263.24 the same day, when I asked them not to charged my credit card since they don't have my size. Really bad business practice, with no customer service. To this day my credit card has not been credited $263.24.Business response
09/21/2023
Hello ***** - I understand that you have concerns that your initial charge has not yet been refunded to your credit card. When you have a moment, would you please call me back at ************ so we can confirm your refund on your credit card?
We show that your order was refunded in our system on Sept. 18th. Please reach out to us when you have a moment so we can confirm the refund has hit your statement. Thank you.Customer response
09/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.