Business ProfileforColumbia Doctors

I had an appointment with ********************* for a consultation. I was taken by a staff member to a room to wait for the doctor. The staff member told me I need **rays. I told the female staff member that I already had **rays done elsewhere and I have copies with me. The reason I took the copies was because I wasnt sure if I would be covered for additional **rays. The staff member said to wait in the room as she goes to check if Im covered for additional **rays. She then came back and said yes the insurance will cover me for additional **rays. She then proceeded to send me to get additional new **rays at their office. After seen the **rays the doctor said I should get **** scan which I paid for the scan to later found out by my insurance that the medical practice needed to claim it first. Now I got a letter saying that my insurance denied the coverage of my **rays. I called the practice to explain what happen and I was told by the receptionist that maybe the staff member was confused and I shouldnt have believed them in the first place and go ask someone else in the front desk. I was so shocked by the way they sort of said sorry but to bad now is my responsibility. The receptionist just told me is my financial responsibility and well the staffer got confused. I want the bill for the x-ray to be adjusted to zero because I cannot pay for a staff members mistake. I would also like the **** scan to be claimed to the insurance. If any other information is needed let me know because Im willing to go all the way with this. I dont like unjust things and this is a huge injustice. I have provided proof that I had the **rays that I did elsewhere faxed to their office before I went and I even took them to the office myself.