Business ProfileforDearDoc, Inc.

A company DearDoc sold their services to us regarding marketing for our office. Such services included having a weekly personal campaign manager, weekly updates and account performance analysis. They proposed a discount rate and we paid $6000 upfront based on the services that were sold to us. Since signing up in March 2024, there has been significant lags in communication, I, the client has had to initiate almost all of the conversations to ask where the account is in terms of performance, why aren't certain platforms up and running. I've had to have this same conversation with several DearDoc employees all of whom provide the same response "we're sorry, we don't want this to be your experience". At this point, it seems fraudulent to take a client's money upfront $6000 and not deliver any of the services as promised. It's been 3-4 months that I have had to chase DearDoc just to have my account up and running. Other responses from DearDoc has been "it must have been overlooked, we're really backed up, don't worry we will get to you" This completely contradicts what the initial contract and terms has to offer. My office cannot receive new leads if DearDoc is not delivering the services they sold to us. I have asked to cancel my contract & get a refund for lack of services, poor communication and in general services have been delivered as promised. I feel completely scammed by DearDoc and the way they conduct their business is highly unprofessional and questionable.