ComplaintsforLetsgetchecked, Inc.
Medical Testing
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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a testing kit on their website, and it did not arrive. After multiple times asking for the issue to be resolved, they finally said they would offer a refund. I let them know the credit card I placed the order with is no longer valid, they said ****** would be an option. 2 months later, they sent the refund back to the closed credit card, not ******. I am not able to access that refund now. They are the worst customer support, and I was ripped off.Customer response
09/07/2024
Better Business Bureau:
At this time, I have not been contacted by Letsgetchecked, Inc. regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
01/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a hormone test for my minor son (17). Set up the account under my name as his patent/guardian. Went through the whole process of ordering, paying, receipt of test and the tedious and complicated process of gaining samples and mailing off. Once all the efforts completed and mailed, received notice that they cannot process the sample since account is set up under different name than sample. Asking for refund to no avail.Customer response
02/06/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Letsgetchecked, Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*************************Initial Complaint
12/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two test kits from this company which are supposedly expired now and was never made aware that there is an expiration for the test kit. Ive spoken to customer service multiple times about the peace of having these at my home in case my symptoms flare up and never have they told me that there is an expiration on the test kits. They have a symbol of a hourglass on the packaging which I just now found out means expiration. Ive never seen this being referred to as expiration in my entire life and Ive done marketing for global 100 company. This is extremely misleading, they need to put EXP on their products so that it is clear to understand and make people aware that there is an expiration on the products when they purchase them. I am ready to file a complaint and lawsuit with the local state attorney because I refuse to be taken advantage of. I demand a refund or a new kit to be sent to me.The two codes on the kit for id purposes ********************** $119.20 LGC-************** $89.00Initial Complaint
10/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a test. The test was never completed when I saw what they had sent me, and when I contacted them they stated that I was within their cancellation window, but refused to provide a full refund.I also attempted them earlier in the year, and when that test was not completed due to an error on their end they refused to provide any money back, and only offered another kit at full price in an attempt to get more money. I didnt report this transaction because I thought it was a fluke. Now its a patternInitial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ATTN: LetsGetChecked Team,I am writing to express my dissatisfaction with the level of care I received after paying for a virtual consultation ($39.00). LetsGetChecked advertises the ability to reach a board certified healthcare provider and assess your health and provide clear next steps for testing, prescriptions, and treatment. Please take this letter as a compliant against LetsGetChecked for the standard of care that was provided:1) I was connected with a provider Nurse Practitioner **** who provided very general advice on the abnormal results of my Male Hormone Advanced test. Specifically, the provider said I should discuss my results with my ************ Doctor. I find this below the standard of care because I provided payment for a providers expertise, who simply stated that I discuss this with another primary care doctor.2) I received no further information from this provider, including their specialty and licensing details. I expected high quality and knowledgable care from this provider, but was simply told to contact my doctor.3) I contact ************************************** medical doctors who informed me that such a test performed (capillary blood draw) is often inaccurate. As a resolution to this compliant, I am requesting a refund of the $39 consult fee (telemedicine) as I was not provided any substantive medical advice. Should this letter not generate an appropriate response, I intent to file a formal complaint with the respective medical & laboratory supervising agency. As required by ********** law AB 583, please provide the name and license type of the providers involved.Thank you for your attention, *****************Initial Complaint
10/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On **** I ordered tests via order number ********. On **** I activated the test and on **** I collected my sample per instructions at around 6 a.m. and dropped off to *** at just after 8 a.m. *** tracking reference ******************, overnight air. The *** tracking number never showed delivery. The app never showed receipt. On 10/17, I spoke with someone via chat who stated that my sample had been received and the tests were still in progress. She offered to determine where in the process it was and email me later. Later that day, I received an email saying I had a message with a link to the app. The link went to a blank page. At 3:30 that afternoon, I tracked down a phone number to call for help. I was on hold for an extended period (more than 10 minutes). When I finally reached a rep, I was told that my sample was listed as old because of the time between when the sample was shipped and when it arrived. I also apparently used two different email addresses, but both are viable and there was no contact at all.This rep offered a refund, but told me that $21 would not be refunded for the kit and shipping. I thanked her but expressed that since the sample was collected and shipped the same day per instructions, and I had had no contact at all and no updates on the app since I shipped on the 9th, I didn't understand why a full refund wouldn't be offered. She stated that she'd have to go through a manager to get the full refund. After the call, I checked the order online and, miraculously, test results were posted, listing the sample as old and the receipt date as 10/16. I have the *** receipt showing the sample dropped off for overnight mail on the 9th. Whatever happened in between was strictly the business' issue. There is no reason I should be charged anything for their failure at every turn to manage my sample properly or to contact me promptly. They had the app (which still shows nothing), 2 email addresses and a phone number.Customer response
10/23/2023
Better Business Bureau:
The company has issued a full and timely refund in re complaint ID ********. I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 15, I ordered three tests for $228.90. On 9/22 I contacted the company because my order status showed it hadn't been processed or shipped yet. On 9/24 I received a response that they cannot deliver to my address, but immediately after received notice that it had shipped. On 9/26 I asked them to cancel my order and refund it, as I wasn't pleased with the communication. On 10/3, I finally received a response from them, but it did not address my concern about canceling. Instead it stated my tests had been delivered and urged me to activate them. On the same day, I responded and again asked them to cancel.I still have received no response, nor a refund.Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a random Let's Get Checked blood test kit in the mail. I did not request ******* and the kit did not say it was from any medical provider I belong to, or insurance company. I do not know who this company is or why they expect ke to send them sensitive information and blood samples but it seems very very sketchy and uninformed blood test in the mail seems like a very bad idea. I do not think random blood tests should be sent out with no explanation. If pictures are needed of said blood test kit, please let me know.Customer response
10/04/2023
Better Business Bureau:
At this time, I have not been contacted by Letsgetchecked regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered 2 kits last week (end of July). I did everything that was outlined in terms of registering and collecting the blood samples. When I went to collect the samples, 2 of the needle things they supply were broken - the long plastic piece was stuck in the needle. I therefore was stuck with 6 needles to get the blood out for both kits, instead of 8. I had difficulty getting the amount of blood needed for both tests from using the 6 needles, so I tried to call the help lines numerous times (at least 5 times) in the stated hours asking for what to do and it kept saying "lines are closed" over and over. I emailed them so it was also on record - that I was having issues collecting samples, I had tried to contact them, couldn't get a response, wasn't sure what to do. I then searched through all of the FAQs, and it said that if the blood sample isn't up to the line, to still send it in, as it could be sufficient, so I did. The next day, I got the results back saying that there wasn't enough specimen to get results. So I wasn't able to get enough blood (with 2 less needles) and couldn't reach support after trying 5+ times during posted hours, never received a response to my email from the company, and the sample wasn't sufficient. I believe I should receive a full refund as this was a complete disaster, and at this point I believe the business is a complete scam. Zero customer service, zero help available, false advertising, and zero follow-through. I am horribly disappointed in the product and I emailed them one last time this morning letting them know that I would be reporting this to the BBB, (After again calling the phone number, this time asking to speak to "general customer support" and getting a message saying "all lines are closed" and the call was disconnected." Unbelievable! They have no desire to help people.... it is a scam!Initial Complaint
07/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello, I purchased a blood draw kit online for a hormone AMH to check the levels, followed the instructions exactly (I work in healthcare), and mailed it off within 1 hour of draw with our local **** The next day I receive notice that they can't process the sample and stated it was "clotted." That was not the case when I mailed it, and the price was $139. I would like a refund as I think they didn't process it correctly or should at least mail another kit for free. Hoping they aren't scammers. Thank you for your help.***************************Customer response
07/19/2023
Better Business Bureau:
After I called and waited on hold for half hour, the business stated they are resending the tests at no cost to me. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
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Customer Complaints Summary
20 total complaints in the last 3 years.
8 complaints closed in the last 12 months.