Customer ReviewsforLetsgetchecked, Inc.

Terrible experience. I completed the test exactly as per the instructions and sent it back exactly per instructions on 4/10/24. The *** lab didn't register receiving my test until 4/17/24 and it has been pending (not processed) ever since (today is 5/7/24).I sent an inquiry via email to them on 5/1/24 and never received a response.I sent a 2nd email inquiry today (5/7/24) and then followed-up with a call to the customer service number I googled (as there is no option to contact support in the *** app).The rep I spoke with asked me the approximate date and time I collected my sample as apparently this was the reason my sample had not been processed.However, I clearly wrote the date and time of my sample on the sample collection bag per instructions and I received no email or phone call from anyone at *** asking me for this information to proceed with analyzing my sample (which, at this point, I can't even imagine is still viable).I asked the rep why I had not been contacted, she didn't know. She just stated she gave my information to the lab and they'll contact me via email with results. I asked to speak to a manager or a superior and she declined, saying I would have to "call back". Then she offered to send me a free kit "if you are concerned with the viability of your sample and want to do it again".The whole thing seems like such a joke, not good medical practice nor appropriate customer support resolution.

Letsgetchecked.com erroneously sent this individual a test kit (never opened, sent "Return to Sender" as "No customer at this address." How this occurred (information shared?) is unknown. This individual files this review/complaint, as it is unknown how individual's address was used in sending out this bogus test via ***** This individual leaving this review/complaint has never dealt with this company, nor will ever deal with this company in the future. Letsgetchecked.com online states: "letsgetchecked.com ************************************************************************************** How does LetsGetChecked work?Web1. Order your test online from our website. NEVER ORDERED, NEVER WILL ORDER FROM THIS COMPANY. THIS INDIVIDUAL HAS TAKEN STOCK OF OTHER REVIEWS (SUSPICIOUS).

Its a scam. They take your money offering you a test, then never complete the test. When contacted about this they offer another test, at full price. When you ask for a refund, they refuse. They are obtaining money under false pretenses.

Recd 2 at home covid tests that had very little time left til expiration date (the extended expiration date!) No cooperation from the company and will try with **** to dispute the charges, as they refused a refund or partial refund.

Test expired and they said "******** replacement, no warning. When I reached out they said "Sorry, no can do."

Crooks. They sent the test by *** and everyone in my household received notification of delivery with name of "letsgetchecked". They don't care about privacy and aren't accountable for their businesses. Their test isn't refundable even if you don't use it.

Just a rip off, I probably received an expired test. Would not allow me to retest. Such a fraud, no help at all. Don't ever trust *****************

They will fight you till the end. I should of come here and read all the reviews. Horrible experience been 4 months and my bank still fighting fir my refund. Rude people that will not do anything to make things right. I just wish we could *** them for defamation. All lies about everything.

They do not disclose that their kits expire!!! They are very expensive and they expire !!