Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Charles Tyrwhitt, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Charles Tyrwhitt, Inc.

              360 Lexington Ave Fl 24 New York, NY 10017-6500

            • Charles Tyrwhitt, Inc.

              745 7th Ave New York, NY 10019-6801

            • Charles Tyrwhitt, Inc.

              1177 Avenue of the Americas New York, NY 10036-2714

            • Charles Tyrwhitt, Inc.

              377 Madison Ave Ste 46 New York, NY 10017-2543

            • Charles Tyrwhitt

              1000 Connecticut Avenue Washington, DC 20036

            Business ProfileCharles Tyrwhitt, Inc.

            Mens Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            360 Lexington Ave Fl 24

            New York, NY 10017-6500

            Visit Website
            (866) 797-2701

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Charles Tyrwhitt, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Charles Tyrwhitt, Inc.

                360 Lexington Ave Fl 24 New York, NY 10017-6500

              • Charles Tyrwhitt, Inc.

                745 7th Ave New York, NY 10019-6801

              • Charles Tyrwhitt, Inc.

                1177 Avenue of the Americas New York, NY 10036-2714

              • Charles Tyrwhitt, Inc.

                377 Madison Ave Ste 46 New York, NY 10017-2543

              • Charles Tyrwhitt

                1000 Connecticut Avenue Washington, DC 20036

              Headquarters
              360 Lexington Ave Fl 24, New York, NY 10017-6500
              BBB File Opened:
              2/28/2003
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Incorporated:
              9/2/2003
              Type of Entity:
              Corporation
              Business Management
              • Mr. Nicholas Wheeler, Chairman
              Contact Information

              Principal

              • Mr. Nicholas Wheeler, Chairman
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/05/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              Right around Christmas I saw an ad on instagram for a pocket arcade game for $16.99 plus $6.99 for shipping for a total of $23.98. The order was confirmed and the order number is ****************. I did not receive my order and emailed them on February 6 to follow up. They said it was on back order and we went back and forth until March 10 which was the last email that I received that said that they were sorry for the delay. I asked for a refund instead and they told me that it would cost 10% even though I ordered it before Christmas. I kept sending emails to them but have not yet received any word back from them. I have the emails and screenshots of the order itself if you need them.
              Read 11 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joao B

              06/22/2024

              I have purchased a custom shirt for my wedding at Charles Tyrwhitt ***********. store. And after several attempts to reach out about the delivery and the status of my order, the company only replied me after my wedding saying: "the shirt is here at the store, come and get it". That was after I've been told twice that the shirt was going to be delivered in time. I had to last minute buy a oversized shirt for my wedding instead because of all the confusion. I had bought 6 times with them in the last year as I like their clothers and quality, but customer service is a joke, they treated me so poorly and unprofessionaly that I don't even want the money back or the shirt, I am just donating all my Charles Tyrwhitt clothes to ************** and want nothing to do with this company anymore... Frustrating... The most important day for me and my wife...
              Read 7 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.