ComplaintsforThe Araca Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased an item life size standee thinking it was a bobble figure that never arrived, and emailed them that it had not and requested a refund. Received auto response someone would contact me within one business day when I contacted them on August 12. As of August 19, still no response from company and they dont provide a phone number to call.Business response
08/24/2023
Our **************** Team has responded to each email but I worry that it may be going to Spam/Junk folders (email response screenshots attached). Once customer is able to respond to direct email correspondence, we'll be able to assist the customer fully with their issue.
Customer response
08/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I could barely make out their response, and I did check my spam folder and never got anything in there. And they didnt understand my issue-I am asking for a refund for an item that I never received, despite ***** stating they delivered it. I told them what the item was. They know what item they sent. And since I didnt receive it, Ive asked for a refund of the $29 some dollars it cost.
But sending that email as a ping file only able to view in instagram? I had to email it to my work email and their responses are asking me to send them a picture of what I want. I dont want anything. I never received anything. What I want is a refund.
Maybe tell them to email my work address? ******************* They also have my phone number and could have contacted me that way.
Regards,
********In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
08/31/2023
The customer has been refunded.Customer response
09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
02/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Referencing complaint ID ******** which was erroneously closed before I could respond. I was waiting on the business to refund my money before responding to BBB about closing the complaint. As of today, the business has not refunded my money, please reopen the complaint and tell the business to refund my moneyBusiness response
02/24/2022
Vendor was unable to to replace the missing shipment and cancelled the order. Customer was refunded on 2/16/22 and may take 3-5 business days to see the funds returned.Initial Complaint
02/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a coffee mug from the Wicked The Musical Store online on December 13, 2021. I've contacted the store at least 4 times asking for status updates for my item. All attempts have been ignored despite the fact my credit card was already charged. The store, as of today, has still not responded to any of my inquiries.Business response
02/10/2022
Our **************** team responded to Mr. **** earlier today. The original shipment went out via *** Tracking # ************************** but appears to have stalled somewhere in the shipping network. We have gone ahead and requested an expedited reship of the item which should ship out soon and be on it's way. The customer was notified of this and has responded with mush appreciation.
***************************
****************
Customer response
02/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As of today, business has not provided me with update on when item will ship or any type of confirmation that it has. I paid for this item on December 13, 2021. Business responded indicating that they would request expedited processing of my order but so far, I still haven't received anything.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ****
Business response
02/16/2022
The vendor has confirmed that the order is unable to be re-shipped due to stock issues. We have gone ahead and processed a refund of this order. The funds should be returned to the customer in 3-5 business days.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.