ComplaintsforRafaello Furs NYC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought in a vintage ******************* coat in for repairs, cleaning, and new interior lining.The exterior leather work to provide space in the arms was ok, the interior lining was so horribly done that he damaged the fringe and the overall construction of the coat with poor sewing. Furthermore, judging from the smell of the coat, I don't think it was cleaned properly. After looking back at his ****** reviews, I found similar complaints - a few of which they allowed him to "try" to correct his mistakes and they either remained the same or were worse. I am requesting a complete refund for the interior lining, poor cleaning work, and (if possible) payment for ****************** to repair the damages he has created as it now needs to completely redone. I messaged him via text, to which he called me claiming his work was adequate (despite the photos provided) and refused to refund the amount for the lining work (citing a "contract" of no refunds, which I did not sign nor did he review.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.