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Review from David W
1 star06/25/2024
I am extremely disappointed with my recent experience with ****. On June 24, 2024, **** abruptly closed my account, which had a balance of $74,654.61 USD, without any prior warning or clear explanation. This has caused significant financial hardship, affecting my health insurance payments, credit, and ability to distribute funds to the ******************* potentially leading to severe consequences.Despite multiple attempts to contact customer support, I have received no clear resolution. The phone support, based in ********, offers no help and only adds to the frustration. I promptly filed an appeal and provided all necessary information, but I was not given any details about the appeal process, nor could I access the website due to the deactivated account.This level of service is unacceptable for a company that claims to offer reliable financial services. I urgently request the immediate release of my funds and a clear explanation for the account closure. I would not recommend Wise to anyone seeking dependable financial services.Review from Renee C
1 star05/23/2024
It took them 6 days to transfer money to my account AFTER it had been released by my bank. That was half of my vacation where I had no access to my funds. I filed a complaint with **** and they sent a stock apology for the delay. It took 3 days after my complaint before the money was deposited.Review from ladislav p
1 star05/21/2024
I use this company for almost 2 years sending the money to my family in ******* one day somehow I send it in Euros and as soon as i realize mistake (5 seconds) i Cancel the transfer which they offer, and made another transaction this time in US Dollars thinking first transaction was cancelled. Well first transaction went through and they charge me 15$ for that so I thought being customer for 2 years and they can see all my transactions are in Dollars would be easy fix, think again greedy pigs doesn't let go so easily. 15$ is 15$. **************** lady told me option to cancel the transaction "Sometimes works sometimes doesn't" other guy start to faithing me that my Transaction wasn't cancelled and he treated me like full time convict :-), what a joke people don't do the business with those foreign Country companies this one is from ******* do the business with USA Companies they will not fight you till death for 15$ :-))))Review from Peter O
1 star04/24/2024
Put on hold for 30 minutes then just hung up. The employee manual states,if you cant assist someone, put them on hold until they hang up. If they dont hang up, disconnect. Poor service every time I call.Review from James C.
1 star02/14/2024
I had a business account with wise bank a dear friend of mine in ***** has his daughter Here in the **** for cancer treatment and was Unable to pay the hospital bill so my company paid the bill in the amount of $9,600 Dollars so my friend sent a wire to my For just over $9,600 Dollars wise pleased a hold on my account asked me what the money was for they are a bank and that is none of their business but I did tell them it Was a Reimbursement for a medical bill from My friend they asked me to send them a selfie of me holding my I.d. next to my face I did and they closed my account from what l See on your site they do that a lot customers Beware of this so called bank they are not Right.Review from Noemi C
1 star01/31/2024
i have money on wise and I can't instantly transfer it to my bank account!!! It says I have to wait for my money till another day!!! This is scam!!!Review from dee J
1 star01/19/2024
Wise, **** has fraudulently withdrawn money out of several of our business accounts. We have contacted them and notified them of the fraud. The police and Federal Crimes unit has been notifiedReview from Brad B
1 star12/08/2023
**** has the worst customer service that I have ever encountered anywhere, with any company, period. I started a transfer in US Dollars to an individual in ***** who would receive Rupees. Two seconds after initiating the transfer I get a message they need additional information. Fine. But they never sent an request to my email. I checked spam. No message. I called in and was placed on hold for 45 minutes by a rep who was "investigating" and that after waiting 45 minutes for them to pick up the call at all. Then after total 90+ minutes invested, a rep picks up my call that I was waiting on hold and treated me like someone who had just called in. Are you kidding me? These people are the Keystone Cops of international money transfers. They have no idea what they are doing. Their customer service is the WORST. Save yourself. Stay away!! If I could give them no stars, I would do that.Review from samuel r
1 star10/31/2023
Customer of 8 years and now they are denying service under the extortion of providing ssn. Complete discrimination of ************* citizens as they are the only nationality required to provide this information. Never give out your ssn to any foreign company. Or any company that is not federally responsible.Review from Sue H
1 star10/27/2023
I am new to Wise and luckily only have a small amount with them. I did one transfer with them and it went great - so I decided, this is the company I want to use for all my transfers.Well - until today - today is the day I have to cut my losses and they lost me as a customer for sure. No idea, what happened and what they are doing and why - but they won't let me log in and won't provide a reset password email either. And I cannot call them either. Sent an email - but do not have much hope.Really bad customer service. Then I read the ******************** complaints and it seems they take your money and then close your account or do not let you back in. Wow. So many complaints of the same sort.Do not use this company.
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