ComplaintsforPiaggio Group Americas Inc.
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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a brand new scooter, 2022 Piaggio liberty 150, four months ago. I needed to have the front fender replaced and am Now being told they dont make that part anymore. Its a 4 month old brand new 2022 bike. The company is impossible to get into contact with, *** called dozens of times with no answer at all. So now I guess Im paying off a 4k bike thats useless at this point. *** law I believe states the manufacture has to supply part for 10 years. Im so deeply disappointed in this company. I purchased this bike because the parts were easy to replace. Apparently if you ever need parts fixedCustomer response
05/11/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Piaggio Group Americas Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*************************Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 19th 2022 I purchased a new Moto Guzzi V85TT Centenario through ************** for $15K cash, they represents the Piaggio Group and Moto Guzzi. The motorcycle had 7 miles on the odometer. On August 20th the gearbox had a catastrophic failure and began leaking oil, it also refused to start. Total miles on the odometer were 34. The bike went in for warranty service on August 23rd. It has been over 5 weeks, (Today is September 23rd) and I keep getting different answers on if/when my motorcycle will be returned or where the needed parts are. I have asked for documentation on the warranty repairs, but never received it. I have asked for an ETA, But Piaggio Group points at the dealer, and the dealer redirects me to the main customer service line. It is a loop, where the customer loses, becasue neither one care after the sale I originally asked for a replacement, given this was a brand new motorcycle, that was denied. I asked for a refund so that I could purchase a functioning motorcycle, that was deniedBusiness response
10/12/2022
Dear **************,
I am sorry for the sequence of events that have occurred with your bike. On October 4, 2022 i had followed up with you to see how everything was going with your bike? You replied with "************;- Thank you for reaching out. I have put about 100 miles on the bike, and all appears OK. The journey to get here was less than ideal. " I was under the impression the bike has been repaired to your satisfaction. as a goodwill gesture, i will be happy to extend your warranty for an additional 6 months. Please let me know if there are still unresolved issues with your bike.
Sincerely,
*************************
Initial Complaint
08/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I placed an order for a motorcycle and accessories (valued over $2,000). I received the motorcycle but not the accessories. In talking with the dealer and manufacturer covid had delayed deliveries 6 months. It is coming up on a year and I still have not received the accessories. I have been in contact with both in regard and the manufacturer stated they placed a replacement order but I have yet to receive that.I request that the merchandise be delivered or a refund be issued.Business response
08/25/2022
Hello,
We are sorry to hear about the customer's experience. We have been having trouble sourcing some parts due to manufacturing delays and shortages on ****************. In regards to this customer he ordered 9 additional accessories along with his bike 6 of them have been received by the dealer. Piaggio Group Americas will still honor the $250.00 discount as promised on those accessories that have arrived. Since what the customer ordered is more then $250.00 he will have to pay the difference. As far as the accessories we are still waiting on, he is not accountable to pay for the those parts and can cancel the order if he would like without any penalties. Hopefully this helps.
Best,
Customer response
09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Good Day, I have reached out to the dealer and they have stated they have no accessories from my order. If you would please send a list of everything that is stated as received and verify it was sent to the below dealer it would be greatly appreciated. I have rendered aymentt for all accessories already.
************* **** ************* ********** ** *****
************In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
10/03/2022
Hello,
Willly has reached out to the dealer and they have confirmed the customer has not been charged. ********************** has not charged the customer either. If the customer can provide proof these items were already paid for that would be helpful. As far as the accessories, the dealer has received them. ***** has attempted to reach out to the customer and has not gotten a return call. He can reach out to ***** at ************.
Customer response
10/06/2022
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]Good Day,Please provide the dealer information being used. No questions/requested information is being answered/provided and are being deflected with additional questions. I missed the representatives call at 2:48cdt 21 Sep and returned it at 3:01cdt 21 Sep with no answer, leaving a voicemail (see attached screenshot). I have emailed that representative several times prior as well to no avail. Please see attached img of the bill of sale.In order for the BBB to appropriately process your response, you MUST answer the question above.Sincerely,***************************
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.