Customer ReviewsforPiece of Cake Moving

This is from far the worst moving experience I ever have and I have move 3 times these last 4 years.The sales person came to my house to make the estimate. Estimate was based on a visit not pictures I sent still apparently he misses some of my stuff.Then the day of moving the moving guy started to complain about the quantity of stuff and he was not sure he can fit it in his truck. Then he told me he can take care of it but I better give them 20% of tip which represented 400 dollars! Unfortunately I had to leave before they were gone because I had an appointment in the other house that I could miss so asked them to finish and send me pictures before they leave of the place.They didn't send pictures and just show it to me quick picture on their phone saying they left just a couple of artwork. Again moved 2 times these last 3 years previously and with the 2 other companies never had these issues and in both cases I had to proceed the same way because of appointment conflict.I moved in a house with multiple floors so I made sure every single boxes were clearly identified so it left at the right place. Still half of my stuff for the bedroom and bathroom in 2nd floor were left in 1st floor kitchen so leaving me with more work to bring boxes upstairs whereas I paid for a move with a house with stairs! ****** on the cake when they were gone I realized they didn't put back my egg chair back, just throw it outside. I have attached the picture. I paid 300 for it and now can't use it anymore!!!! Couple days after the move finally made it back to my old place to found out so much stuff left, I couldn't believe it. Keep in mind I have a SUV and still it took me 2 trips and 3 hours of loading each time to empty my old place.This is from far my worst experience with moving and I have move 3 times in 4 years. The lack of professionalism is incredible and they made an already stressful move to a nightmare literally. If you are in the fence on using them, save yourself!!!

Hey ***,We thank you for your feedback and we thank you for the communication after the move. We are glad that we managed to find satisfactory solution for the issue and we look forward assisting if the moving help is needed in the future.Best regards from PoC Tea

This is my 4th time using Piece of Cake moving company. They are fantastic. Superb customer service from start to finish.

Hey *******,Thank you for your kind words and for being a repeat client of ours. Should you need any assistance, we are just a phone call away, ready to assist with any of your moving needs.Kindest regards from PoC Team!

Piece of cake movers, are the best .they very professional,courtesy , patient , dependable, care about the customer 's needs. I was very impressed . I would highly recommend this company,to my friends and family. .very satisfied. Thank you piece of Cake. *******.

Hey *******,How nice of you to say all this.Please note that you are always welcome to ask for moving assistance and that we will always aim for those same compliments that you wrote.PoC wishes you Happy Holidays and all the best at your new home!

Hey *******,How nice of you to say all this.Please note that you are always welcome to ask for moving assistance and that we will always aim for those same compliments that you wrote.PoC wishes you Happy Holidays and all the best at your new home!

Incompetent, thieves, scammers and unprofessionals. They destroyed my furniture, stole all my hair supplies that includes my wigs and hair tools. They lost my dresser legs, broke multiple of my dish-wares that was passed down to me. Ruined my mattress. Broke my lamp, a few picture frames. I have always moved my stuff with the help of friends and family but this trip was long distance so I wanted a break. I regret using this company and I recommend them to anyone. They reimburse me $2000 to shut me up but I wont stop until people are aware of how unprofessional and bad this company is. I have pictures and videos to prove everything. I moved from 10/6/23 they arrived late and if I didnt call them they wouldnt have reached out to me they arrived 10/19/23 and it has been a nightmare since. Its 11/30/23 and they still havent located my missing items that I believed their staff stole. **************** is terrible. **** and *** are rude and lack empathy and professionalism. I HIGHLY REGRET USING THIS COMPANY.

Dear ****,Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you've experienced during your recent move. We strive to provide a seamless and professional service, and we are genuinely sorry to hear that your expectations were not met.We understand the frustration caused by the missing items, as we acknowledge the validity of your claim. It's essential to mention that, typically, companies would not address a claim for missing items when there is a signed delivery list. Even if a box is noted as not delivered, as it was not, compensation usually adheres to the agreed-upon amount. In this instance, we went above and beyond the standard protocol, as we believe in establishing level of trust, in this case based solely on the word of our respected client.We want to emphasize that our team has been consistently respectful in all communication, and we regret if this was not reflected in your experience. Your satisfaction is our top priority, and we did our best to show that.Despite these challenges, we remain at your disposal and are more than willing to assist in any that is within our possibilities.We wish you all the best at your new home and new state.PoC Team

This company is awful, I endured damages to my vehicle after an aggressive and rude driver for this company merged into my vehicle. He did not want to let me in so I yielded and his truck collided with mine midway showing his purposeful merge onto me. When I pulled up next to the driver and showed him the damage to pull over he laughed and shrugged. I had to call 911 and have them pull him over for me for the information exchange. The companies insurance reported that even after all that the driver was denying the accident. Which is insurance fraud by definition. The camera shows my car in view with no damage, then the police pulled us over and saw the damage to my vehicle. And when I called the company he still had not reported the incident and the managers had to ask him about it. I tried to report this negligence and both operations managers, ***** and *** tried to gaslight me by saying the driver didnt know he hit me, even after all of that. He violated VTL 600 1a, and they tried to offer me a 200 dollar settlement for almost 1k in damages. This company hires neglectful workers, does nothing about it, and is rude to the people who try to report the employees that give this company a bad look. The negligent driver is still employed, so imagine what would happen to your belongings. I will never use their services after this experience.

Dear client and BBB committee,Piece of Cake Moving Team appreciates the BBB mediation effort and the feedback from our fellow New Yorker regarding the traffic incident. However, we must clarify that the information provided by *************** is incorrect. We can substantiate this with material evidence from our front vehicle surveillance camera recording, which shows that our vehicle remained in its lane while ******************* vehicle attempted to merge into incoming traffic without yielding to the vehicles with the right of way. Our vehicle was hit in the incident, but no damage occurred, so we did not pursue legal action.Our **************** and Management believe that this claim has already been addressed internally with our fellow New Yorker. Therefore, we are surprised by the involvement of a third-party committee in this matter, given the level of service and customer care we provided when our driver was not at fault but the affected party. We encourage the reviewer to take legal action if she believes she was not responsible for the collision and believes our driver was at fault, despite, in our opinion, simple and clear situation.Best regards,PoC Team

Choosing Piece of Cake for our first move in 26 years was the BEST decision. **** came to our apartment and walked us through the process.On the day of the move, we were not 100% ready - much to our horror. ***** and his team arrived and repeatedly told us, "don't worry." After about 15 minutes of seeing them work, we realized we really didn't have to worry. They did an exceptional job getting us to our new home. Another company had said they couldn't move two IKEA wardrobes without a large additional charge and recommended just buying new ones. ***** said they could do it and made it work. He took them apart and remade them stronger for much less than their competitor. No replacements were necessary. Thank you all so much for your professionalism, patience, and kindness. We truly appreciated it.

Dear Beck, We’re so pleased your move was a seamless one that made this new chapter an easier transition. It’s everything we hoped for you! Thank you so much for taking the time to publicly thank our team and include details of your experience. After all the effort you put into your well planned move, we hope you’re settling in well and enjoying your new home. If there is anything we can do to help you down the track, or help one of your family or friends, please don’t hesitate to reach out and let us know you are a return customer. Enjoy your new home, Piece of Cake team

BEST MOVERS EVER!!!!I cannot recommend POC enough! I started to get quotes from around 30 moving companies and start understanding the number of scams (companies with no truck that resell your moves , horrible BBB reviews, surprising shuttle fees etc) on long distance moves that exist and got really scared. Piece of cake were professional from day 1. They came in person to do the inventory (Thanks ****!), they were competitively priced between ***/** and ** and they answered all my questions timely. The crew in ** (*****) packed everything in a timely manner and very well and the crew in ** (led by ******) unpack very fast and put the boxes in the designated rooms in the house. No surprise, no extras, everything included from COI to protecting my mirrors. Also it was a consolidated move (several different people belongings on a big truck going the same way) and they did inform me where my belongings were at any time. I was very impressed as I used so many moving companies on 3 continents in my life and Piece Of Cake made my life so much easier. I have to say I could never thought of having such an amazing experience with a moving companies.Thank you so much! you rock guys!!!!Date of experience: May 20, 2023

There is nothing we love hearing about more Sandrine, than a move well done! We appreciate you right back, for choosing to move with us and then taking the time to share your experience with a detailed review. Our movers were thrilled to help you settle into your new home and we hope you’ll create some wonderful memories there. Should you need us for any storage, packing or moving services down the track, it might even be for a friend or relative, please reach out and let us know you are a return customer. Until then, Piece of Cake team