ComplaintsforRoadway Moving

• Initial Complaint

  03/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/28/23, a $1,000 payment was sent to the provided email address via Zelle to arrange a cross-state couch purchase and delivery to a 3rd party (*********************). *** ****** sent a cashiers check in the mail that eventually bounced due to his account being frozen. We mutually agreed to cancel the deal, however, payment was already sent to Roadway moving. On 3/1 my wife (******) called Roadway Moving to request a refund. We were told by an employee that they would speak to the accounts department and cancel the order. I emailed them right after on 3/1 with the proof of the invoice (they confirmed they created over the phone) and proof of the funds being sent to them. We have not heard back from them and they are not responding via email or phone. We are missing our $1,000 and simply demand the company follow through with its promise to refund as the order was cancelled before any business had been transacted.

  

  Business response

  03/17/2023

  Good day,

  Please find attached our response to *********************** complaint. We have also made several attempts to contact your organization to further discuss but have been unsuccessful. ************** is not one of our clients and appears to be a victim of an ongoing scam. 

   

   

  Best ***************************************************************** Manager

  **********************

• Initial Complaint

  05/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Roadway Movers have damaged a custom made mahogany table( original cost many years ago was $35,000). It was in perfect condition. The move occurred on March ******* We purchased the full value protection in the amount of $10,000. We believed that this would cover any damages caused by the mover during the move. We have now come to realize that this money is charged by the movers and they never have any intention of ever paying the full value for anything that is damaged. We made an immediate claim with the company. Placing the value of the dining room table at $35,000. We were told that we were not permitted to put that value on the claim form but to put only the amount of the full value protection of $10,000. Then when we made the claim a representative told us that we only valued the table at $10,000! They purposely deceived us! Now we have found out that the company has no interest in paying even a fraction of the money to compensate us for the loss of this table. After several weeks they sent out somebody to repair the table. They reported to the company that the table was unrepairable.We spoke to another representative who was supposed to help us with the claim. He offered $400 for a $35000 table. When we told him that this was unacceptable, he laughed and said that his company was in New York and that we were in ******* and that his company has a huge law firm behind them. They will never pay a claim and we are now left with a broken table and literally no compensation for our loss. When we bought the full value protection, we believed that this would cover any damages. it is only a companys way of taking more money from the consumer.

  Customer response

  05/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

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