ComplaintsforMuseum of Ice Cream

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently booked tickets for a specific date and time to take my kids to the museum of ice cream on December 17th at 6:30pm. I live 4 hours away from ***, so planned for the trip in and booked a hotel to stay the night. I received text message alerts from the museum of ice cream after making my booking, and had received one Sunday at 3:00pm reminding me to have my waivers signed, which were already done. I was traveling on my way, and arrived for my scheduled time at the museum of ice cream at 6:30pm, to be told my booking was cancelled due to a private party, and that I should have received an email. I checked my email, and found that the notification was sent at 3:36pm, less than 3hrs before my booking time, and after I was already en route to the location. There was no text message or phone call made to try and alert me of the cancellation, despite that being the form of communication they sent prior. I was told there was no one I could talk to (other than the 2 employees standing at the door), and no phone number I could call to contact anyone about the matter. I was given a card with an email address to contact. I emailed the email address I was given within 24hrs of the incident, and have yet to hear anything back. I have already been charged the admission price for the tickets plus the extras I added on for the booking, and the cost of the hotel and travel to this business. I was told a refund would not be guaranteed, only that I can reschedule. I do not want to reschedule after what was done with this booking, and I wont waste more time and money to travel to a business that cant honor their appointment booking times or even notify of cancellations within a reasonable time frame. I would like help reaching this business to resolve this matter and receive my money back for a service that was never received.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 3, 2022, at 6:08 pm we rushed through the process to purchasetickets for the Museumof Ice Cream while standing in line as there was no option to do so inside. After going through the process. We received a required waiver form and declined to complete it and immediately requested refund assistance from the staff. We weregiven a card and toldcustomer service would assist in refunding our money.The website automatically added the insurance fee to our **** and even though the website says you are ********** a refund if you purchase insuranceMOIC is refusing to returnmy money when I immediately requested to cancel the order 5 minutes after purchase.I am requesting a full refund for $269.32.

  Customer response

  07/30/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Museum of Icecream regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the tickets for an upcoming trip from ** to ** when I noticed thousands of flights canceled due to the covid surge, I reached out to the museum and after some emails back and fourth they offered to allow me to change the dates however the only option was for the day after and when I replied and advised them of this issue they stopped responding. I have sent multiple emails after and have not heard back. The sum was over $200 and I am a single mother who just wanted to treat my girls to a fun experience and have no control of flights or covid numbers increasing. I would like some resolution to avoid taking a loss that big.

  Business response

  01/15/2022

  Thank you for reaching out to us and letting us know about this situation! We do understand how there can be unexpected changes to your planned trips, especially during COVID. Unfortunately, we do not have any record of your emails. However, we do happily assist you over email ********************************** to discuss your options of rescheduling your tickets! 
  
  

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩