Customer ReviewsforBarnes & Noble, Inc.

The Barnes and noble on ******************* is horrible. I started shopping there in May 2022 and in June 2022 a security guard named ******************* sexually harassed me because i'm a transwoman and gay and he walked up close towards me and his **** nearly bumped into me and everytime I came into the store to shop at Barnes and noble ************** would always follow me and I could never shop in a peace of mind. ************** liked me and he is mad because I did not like him nor wanted to be bothered with him as well. ************** went to the extreme that he started keeping his hair done and ************** would also take a day off on Wednesday's to work out in a gym trying to get my attention and I always ignored ************** and he got mad so ************** started provoking me in other ways by having another security guard come in the bathroom and call me and said that I look crazy. An assistant manager named ******* and another security guard wrongfully kicked me out of Barnes and noble for 30 minutes. I complained to the General Manager named **************************************** about ************** and the first time that I had a dress on and ********************* ignored and dismissed me and ********** did not do anything about it and it is because i'm a transwoman and gay. ************** also had other staff follow me off premises out of nowhere and for no reason at all and they nearly attacked me. It went on for 6 months and I stood up to ************** and told him to leave me alone and ********** lied on me and said that I was being disruptive which is not true at all. ********** also destroys the video evidence to prove my innocience and she tries to make it look like I lied which I didn't lie at all and she wrongfully bans me from Barnes and noble. ************** has also had me wrongfully arrested and ************** has lied on me and I have not had any justice. I am currently suing **************, ********** and Barnes and noble right now for Tort, Harassment, Discrimination, wrongful arrest, no justice and slander.

Dear Better Business Bureau,

We are in receipt of the review submitted by *****************************.

Barnes &Noble denies the allegations in ****************** review.  We take concerns such as these very seriously, have thoroughly investigated ****************** allegations and found them to be without merit. We cannot comment on this situation further, as ****************** is raising these same concerns against Barnes &Noble in an active litigation. 

Respectfully,

This company is the worse to do business with. I'm trying to publish my book with them and can't get my vendor account set up with them, because when I put my social security number in and everything else, I get this message: We've detected that your Tax ID (SSN, EIN or TIN) is already in use with another account. You will need to use a different Tax ID to finish creating a vendor with this B&N Press account.Now awhile back, which might have been six to seven years ago, I don't know, I had a **** press account and because, I wasn't making anything with the account, I stopped using it; I think I might of cancelled it out or something. Also, the email I had with that account I stopped using. What's really disconcerting and worrisome , is that Barnes and Noble Press held on to not just my vendor information, but my social security number; their policy is not to destroy that information, even if the author is no longer using the account. I tried to be nice and helpful, but I found that it was really pointless. I even tried to reset my password for the email account that I'm no longer using; kind of figuring that it wouldn't work, but what the heck. And I got this message: We are not able to find a BN Press account associated with that email address. Please check the address again or create a new account. The representative, that I spoke to, was somewhat helpful, but I could tell he wasn't really interested in solving my problem. Pretty much his job description is to say no and copy and paste the Barnes and Noble Press' rule book. If this company was more in the business of being helpful, they probably wouldn't have so many disgruntled customers. With that said, I'm going to continue to try and get this company to help me; I'm not real optimistic about that, though.

They have a sign for a lactation room on the front of the store. When asked about the lactation room, 3 employees stood in front of me and told me theyve never had one and that most people just breast feed in the childrens book section. My problem is that the employees seemed uneducated in what the sign meant and that the store had false signage implying they have a lactation room when they dont.

We have researched the review submitted by ***************************** regarding her experience at our Barnes & Noble store.

We can confirm that our Ala Moana Barnes & Noble store has the standard 'breast-feeding welcome' window sign on the stores front window.  While our stores do not offer or advertise a separate space or a lactation room for mothers, we welcome all mothers to breastfeed wherever they feel most comfortable in the store.

Upon receipt of the complaint, we reached out to ******************* who expressed her disappointment with the lack of a private area to breastfeed.   ******************* stated that our Booksellers spoke kindly to her and suggested the childrens area for feeding; however, she felt uncomfortable as the area was very busy.  We thanked ******************* for her feedback.