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Find a Location

Jaguar Manhattan has 1 locations, listed below.

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    Business ProfileforJaguar Manhattan

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    787 11th Ave, New York, NY 10019
    BBB File Opened:
    1/10/2017
    Years in Business:
    6
    Business Started:
    9/27/2017
    Business Incorporated:
    9/27/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • GJM Opco, LLC
    Related Businesses
    Business Management
    • Mr. Isaac Ashwal, Vice President of Sales & General Manager
    • Mr. James Lazarone, Business Manager
    Contact Information

    Customer Contact

    • Mr. Isaac Ashwal, Vice President of Sales & General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    March 9th 2023 I brought my car into the service center at Jaguar Land Rover Manhattan to have repairs done on the coolant system. Originally the service advisor gave me a quote for parts and labor plus tax for the repairs and I agreed to it. Down the line there was another issue found with a leak that was reported to me and a quote for the repairs was also given. I told the service advisor to add that repair to the list and add it to the bill. March 21, 2023 I was notified that my car was fixed and that I could come pick it up. Soon after pick up I noticed a loud creaking noise that was not there before the drop off of the car. I reached back out to the service advisor the same day to let her know that there was a creaking noise that started after getting my car back from the service center. I booked an appointment for Thursday March 23, 2023. On the way to the service center the car starts to overheat and smoke/steam began to plume from under the hood. There was no dash indication that the car was overheating nor was there a low coolant light. I had the car towed to the shop to take a look at the creaking noise that started at their shop and the faulty coolant system they just repaired a few days prior. After the diagnostic the service advisor started to quote me the cost to fix all the issues. My complaint is if I was just in your shop for a coolant system repair and the coolant system fails a few days later and on top of that there is some loud noise with the car that was not there prior, Jaguar Land Rover Manhattan needs to take some responsibility for their poor workmanship and guarantee their work that was just completed 2 days prior.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Metropolitan New York

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