ComplaintsforBrightBite
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction occured on 09/03/22 Their support email literally does not exist, and you cannot speak with a human on their website's customer service. I just want a refund.Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an ultrasonic tooth cleaner and whitening kit on 21st March and it never arrived after 1 month later even though the website promised it will arrive within *************************************************************************************** a tracking number. I tried their customer service contacts such as email and phone number and they all don't exist. I used the chatbox on the website and no one answered. I want to request a full refund for the products I have purchased because I never received them.Customer response
06/05/2022
I still have not received any response from Onlysmiles and my the items I ordered still have not arrived yet. I messaged them directly through their social media via ******** and instagram but did not receive any reply. I also tried to emailed their customer service but gmail says that the email address does not exist. It's safe to say that I have been scammed and that I would not receive my product as it has been close to 3 months now since I ordered it. I would be happy if I can at least get my money back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.