ComplaintsforEast Meet East

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company was delusional at best. When I told them that there are multiple bots on the website and I want my refund. They didn't believe me, so I have to go to my bank provide them proof. Most bots redirect you to their instagram page, these bots have a similar follower. All of their followers are in Arabic name. There were also many underage ladies on there. They used business tactic by provide them 1 month free to stay on the website. This is human trafficking, why not just let people chat for free if they match. A lot of questionable thing on their website, including you cannot remove you debit/credit card unless they let you to do so. You can't not end your subscription early to avoid auto renew and use your service until the end of the trial. Which mean, I do receive the full benefit whatsoever. This website need to be redesign so it has same functionality like popular dating app. This site is not safe.

  Business response

  08/16/2022

  We are sorry to hear about the customers experience and hope our solution resolves any inconveniences the customer may have faced. 
  
  After reviewing the customers experience and evidence regarding usage of the service we have decided to allow the customer to receive a one-time full refund as a gesture of goodwill. Although we have a strict no-refund policy we understand in certain situations there can be exceptions. We hope this will satisfy the customers expectations and resolve the issue. 
  
  

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for a 1 month subscription, but after 1 week of usage they have disabled my service because I did not have auto renewal on. I have auto do not want auto renewal on for a month to month service. Why should I keep it on? If by the end of my service date and I didn't renew than my service is cancelled. Why should I have to go on the day before my service ends to cancel? I PAID for 1 months service, I should be able to use my service without you guys forcing me to go on auto renewals. I paid in FULL for 1 months of service, you guys either give me that service back or refund me. Don't make people opt into auto renewal so you guys can hope to get another months out of people. Reactive my service or refund me.

  Business response

  04/04/2022

  We are sorry to hear about the customers experience and hope our solution resolves any inconveniences the customer may have faced. 

  After reviewing the customers experience and evidence regarding usage of the service we have decided to allow the customer to receive a one-time full refund as a gesture of goodwill. Although we have a strict no-refund policy we understand in certain situations there can be exceptions. We hope this will satisfy the customers expectations and resolve the issue. 
  
  

  
  

  Customer response

  04/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They didn't refund me and they still took my messaging privileges away because I didn't want to subscribe to auto pay so they made my account like I was a non paying member. 

   

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ***
  
  
  
  
   
  

  Business response

  04/19/2022

  As mentioned in the previous response, the customer's issue was addressed and resolved in a timely manner. The refund has been processed although we do not have a refund policy and subscription services reinstated, but he kept canceling his membership which cannot be controlled on our end!
  
  For any additional inquiries customer may have, he can contact us at the email address mentioned in the TOS. 

• Initial Complaint

  12/07/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I subscribed to a 3-month East Meet East service on July 5, 2021. By October 5, 2021, East Meet East renewed my subscription automatically for another 3 months without my permission. First, East Meet East didn't offer an option for customers to choose between automatic renewal and manual renewal. This forced bundling doesn't give any choice to customers. Second, East Meet East didn't send me any renewal notice reminder, which is not a good business practice at all. I respectfully request East Meet East to refund the unauthorized 3-month service subscription of $83.97. If my request is not being met by December 31, 2021, I reserve my right to escalate this complaint to *** ********** of ******** Affairs and *** ******** of ******** Protection.

  Business response

  12/07/2021

  We are sorry to hear about the customers experience and hope our solution resolves any inconveniences the customer may have faced. 
  
  After reviewing the customers experience and evidence regarding usage of service we have decided to allow the customer to receive a one-time full refund as a gesture of goodwill. Although we have a strict no-refund policy we understand in certain situations there can be exceptions. We hope this will satisfy customers expectations and resolve the issue.
  
  

  EME Team

  Customer response

  12/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩