ComplaintsforDeferit, Inc.
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a fraudulent account being reported by Deferit on my credit report due to this my credit score has dropped tremendously . I am not sure how this fraudulent account was opened in my name but I never authorized this account . I didn't even know about Deferit till I checked my credit report. I take great pride in maintaining a high credit score and paying my bills on time. I need this fraudulent account removed it is not mine. I have attached an FTC reportBusiness response
08/26/2024
Hi *****,
Thank you for bringing this to our attention. We want you to know that we take these matters very seriously and are here to support you through this. We've sent you an email requesting additional information to help us investigate further. We're committed to assisting you and getting this resolved. Thank you again for your patience and understanding as we work through this together.Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep receiving failed payment notices sent to my email claiming that I owe $152.28. I don't owe them any money. I paid off my balance months ago. They are attempting to double charge me for a bill that I already paid. This seems like a scam and I am surprised because I thought highly of Deferit.Business response
08/20/2024
Hi *****,
We apologize for the inconvenience caused by the incorrect payment notifications, and we appreciate you bringing this to our attention. We're happy to confirm that your account is up to date with no outstanding balance, and we appreciate your patience as we resolved this issue.
Our team is actively working to address the glitch that caused these messages. Weve also sent you an email confirming that your account is now in good standing. Your feedback is incredibly valuable and helps us improve our service.
If you have any further questions or need assistance, please dont hesitate to reach out. Thank you for being a valued customerwere here to ensure your continued satisfaction.Initial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Deferit is not Sending proof of payment to credit bureaus at all! And theyre saying because i didn't pay the membership fee again that they will not fix it! Credit score dropped 99 points then the next day 50 points due ti this matter. As of 7 days later it is still not reported and they declined reporting it. Cause of late membership fee payment DO NOT USE THIS COMPANY! This will take me years to fix! All my hard work gone!Business response
07/30/2024
Hello ******,
Thank you for bringing this to our attention. We understand how crucial it is to keep your credit score up to date, and were really sorry for any stress caused by the account lock. At ********************, our goal is to help you manage your bills and improve your credit score.
Weve reviewed your account and sent you an email with details on how your payments were reported and the steps to unlock your account.
If you need any help with upcoming payments or if youd like us to assist with extending your payment schedule to avoid future late reporting, please let us know. Were always here to help.Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Two issues: first submitted bill for Mosaic Apts. Deferit stated they had to send a paper check. The paper check did not have my name or anyway for the receiver to know the check was pertaining to my account. I finally asked for a stop payment to be issued they advised they would refund my first installment to the original form of payment. My bank closed the account and card due to possible fraud I asked Deferit if they could mail a check. All they tell me is they sent it to the back office with no other explanation. Here it is almost one month later and no one has been paid. I need my refund asap. Second issue; I sent a second bill for spectrum. Deferit stayed payment of $ 100 was made on 7/19/24 this is a lie as spectrum has not received it. Seems Deferit is lying to their customers and keeping our money. I work from home and need my internet and Deferit is really making this difficult. Payment to spectrum still not made.Business response
07/23/2024
Hi *******,
Were really sorry for the trouble youve faced and appreciate the chance to resolve your concerns.
For the Mosaic Apartments bill, we understand how important it is to handle payment details correctly. Weve processed your refund and stopped the check payment as you requested. You should have received a refund receipt and a confirmation number to help you trace the refund from your closed account to your preferred account.
Regarding the Spectrum bill, there was a delay due to a ********* outage affecting our systems. Weve now reprocessed the payment and sent you an email with the updated confirmation details. We know how crucial a reliable internet connection is, especially when working from home, and we hope your internet is now up and running smoothly.We are here to ensure all your concerns are resolved to your satisfaction.Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************************
Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
June 25 paid ***** membership fee and June 28th deducted a 1st installment payment payment of $64.73 This was supposed to be the required initial amount for the service of paying a ******** bill of of $175 dollars that I then pay back to them in 4 installments On the website they show the bill as paid. But in speaking with ******** they informed me that the system Deferit is running is not legit. and they will be returning their $175 payment as they do not do business with this company.Business response
07/01/2024
Hi ****,
We're sorry to hear about your recent experience with Deferit, and we completely understand your frustration. Please know that we're here to assist you and ensure your account and payment are sorted out promptly.
Upon checking, we've confirmed that your payment to ******** was successfully processed via ACH, which typically takes 2-3 business days to fully reflect. You should have received a receipt in your inbox for your records, which you can provide to ******** to assist with payment allocation.
At Deferit, we take pride in being a trusted partner with billers like ****************** and TXU, ensuring secure and timely payments.
We can make a payment to a ****** online if there is an online guest portal, if not by ACH otherwise by check.
Rest assured, we're committed to ensuring your account is sorted to your satisfaction. Please feel free to reach out if there's anything else we can assist you with.Business response
08/19/2024
Hi ****,We're sorry to hear about your recent experience with Deferit, and we completely understand your frustration. Please know that we're here to assist you and ensure your account and payment are sorted out promptly.
Upon checking, we've confirmed that your payment to ******** was successfully processed via ACH, which typically takes 2-3 business days to fully reflect. You should have received a receipt in your inbox for your records, which you can provide to ******** to assist with payment allocation.At Deferit, we have helped over ******* customers pay their telecommunication bills, including ********. We can make payments to a ****** online through an online guest portal, via ACH, or by check if necessary.
Rest assured, we're committed to ensuring your account is handled to your satisfaction. Please feel free to reach out if there's anything else we can assist you with.
Initial Complaint
06/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I use deferit for some bills. I am Not sure what is going on but every time I try to use my card it declines on and I asked the rep to look into this and he never responded. I have no problem paying for the bill but this website has had so many issues lately. I would rather just mail the payment because its entirely too many issues .Business response
07/01/2024
Hi *******,
Thank you for reaching out, and thank you for being a loyal Deferit customer. We've partnered with our payments team and confirmed that your bank is declining the card. We've sent you an email with detailed steps to resolve this right away! We apologize for any inconvenience caused and are committed to ensuring everything is sorted to your satisfaction. Please reach out if you need further assistancewe're here to help!Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I having big issues, a rep by the name of ******** responds very slow, seems to not care to communicate properly or know how to assist. It has taken weeks for her to completely mess up my account and cause me stress. My only concern was through the bill saver option I negotiated my spectrum bill. You guys provided me a great contract however spectrum raised it from the negotiated ***** to *****. I contacted you guys for assistance due to the bill should have not increased. She proceeds to cancel out the complete bill *******, without permission. Refund what amount to what bank account idk. I dont even have the same account so now money is lost mt ******* is canceled why. This has been a nightmare if this issue can be fixed thats what I want if not I need a check issued to meBusiness response
07/01/2024
Hi *******,
Thank you for taking the time to share your recent experience with Deferit. We sincerely apologize for the issues you've encountered and understand how frustrating this must be for you. Your satisfaction is our top priority, and we are committed to resolving your concerns thoroughly.
We've partnered with our ************ team to conduct a thorough investigation into how the savings were applied. We want to ensure that every detail is reviewed and addressed accurately. In the meantime, we've sent you a detailed follow-up email and have scheduled a call at your convenience to discuss this further and answer any questions you may have.
We genuinely appreciate your patience and understanding as we work to resolve this issue. Thank you for giving us the opportunity to make things right. If there is anything else we can assist you with in the meantime, please don't hesitate to let us know.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got a bill paid by these guys. I paid $14.99 plus the $70.99 deposit and first months bill its says the bill was paid but the electric company hasnt received anything.Business response
06/24/2024
Hi *******,
Thanks for getting in touch! We've got good news for you: your bill has been successfully paid via ACH on 6/24/2024. It typically takes 2-3 business days to process and post. We've also sent you an email with payment confirmation and details. Feel free to share these with your ****** to expedite the allocation of funds. If there's anything else we can help with or if you have any questions, just let us know. We're here to assist you every step of the way!Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Fraudulent account opened using my SSN. I have attempted to call and message but no one has called or messaged me back.Business response
06/21/2024
We investigated the customer's concern and confirmed that the account was fraudulent. We have deactivated and deleted the account, and made the necessary adjustments to the customer's credit report. We are committed to ensuring the customer's account is secure and sorted, as we take the privacy and security of our customers very seriously. If there is anything else we can assist the customer with we are here to help.Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
June 18th made payment of ***** to ************************* committed to paying $200 to Entergy Arkansas LLC,stated it was made online charging the $1.60 online charge. Entergy still shows no payment. I made 3 payments on the same day that showed on Entergy website immediately. This is a scam company.Business response
06/20/2024
We contacted the customer and conducted an investigation with our back-office team. We apologized for the inconvenience caused and presented the customer with options on how to proceed with a refund through the ******. Our priority is to ensure a satisfactory resolution for the customer
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Customer Complaints Summary
58 total complaints in the last 3 years.
57 complaints closed in the last 12 months.