Business ProfileforBooktiz
Current Alerts For This Business
On June 3, 2019, BBB Serving
Metro New York issued an alert to the public about Booktiz, an online bookseller
claiming to be located in New York that appears to offer textbooks and
educational material.
Consumers have reported
to BBB that payments are processed upon ordering books from the Booktiz
website, however shipment tracking notifications are not received within the
expected time frame after orders are placed. Reports filed indicate that
multiple attempts to contact the company via an info@ email address are unsuccessful,
and books are not delivered. Many complainants noted that the “contact us”
button on the website does not function and the website does not list a
telephone number.
“Consumers have alleged that this website takes consumers’ money and fails to provide what was
promised,” said Claire Rosenzweig, BBB Metro New York President & CEO. “We
are sharing this alert so students can protect themselves against such schemes.”
Since May 3, 2019, BBB
has received 31 consumer complaints and 42 negative reviews. In addition, 14 Scam TrackerSM reports citing Booktiz
have been received by BBB. BBB Metro New York has assigned the company an “F”
rating.
Reports have been
received from individuals in Alabama, California, Colorado, Florida, Georgia,
Idaho, Kansas, Kentucky, Maine, Maryland, New Hampshire, New York, Rhode
Island, Tennessee, Texas, Virginia, and Washington. Almost all the complaints
noted their attempted purchases related to textbooks needed for classes.
The company website at https://booktiz.com was live as of June 3, 2019 and lists an address at 106
Mosco St, New York City, NY 10013. A Google street map image shows the address
to be a street-level restaurant. A Whois domain name search of the website shows
that it was privately registered on March 29, 2019 to an address in Panama. A
search of the New York State Department of Corporations website finds no entity
registered in New York.
On May 16, BBB Metro New
York wrote Booktiz to request substantiation of advertising claims posted on
its website that are in violation of the BBB Code of Advertising, but did not
receive a response to its inquiry.
To avoid falling victim
to fake online booksellers, BBB Metro New York recommends that students:
-Read the information carefully on a website. If it
lists an address, do a search to see if it might be a legitimate address. Check
for a working telephone number.
-Review the website for obvious grammatical or spelling
errors, which may be a sign of a fake site.
-Check BBB.org to see what has been reported. Read
consumer complaints and reviews, and the company’s response to those
reviews and complaints.
-Search BBB Scam TrackerSM to see if others have reported
issues about a company, and read what others may be saying elsewhere
online.
At-a-glance
Business Details
- Location of This Business
- 106 Mosco St, New York, NY 10013
- BBB File Opened:
- 5/3/2019
- Related Businesses
Customer Complaints
0 Customer Complaints
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