Business ProfileforCrystal Drops
Current Alerts For This Business
On 3/22/2023, Better Business Bureau Serving Metro New York issued an alert for consumers to use caution if purchasing from Crystal Drops, which offers droplets that supposedly alter the buyers’ eye color. The company failed to substantiate several advertising claims posted on its website when asked to do so.
“Health and beauty products should be researched carefully before purchase or use, especially when startling claims are made,” said BBB® Serving Metropolitan New York’s President and CEO Claire Rosenzweig. “If a questionable product is offered for ingestion or application, great harm could be done - so check with a medical professional about safety issues, plus see what our BBB Business Profile says about the company.”
Among the claims, BBB asked Crystal Drops to substantiate statements about the eye drops’ safety and the product’s effectiveness. BBB also challenged Crystal Drops’ 180-day money-back guarantee in light of other statements posted on the same website, claiming that the eye drops usually require six months to achieve results. Other guarantee statements on the Crystal Drops website, posted as of March 16, 2023, refer to a 160-day trial period and “6 bottles” worth of use of the product. Details about the claims made by Crystal Drops and Metro New York BBB’s advertising review may be seen on this company’s BBB Profile.
The company did not respond to the Metro New York BBB’s requests for information on January 12 and January 24, 2023. As of March 16, 2023, the company website featured an image resembling actress Emma Stone paired with its “turquoise” drops.
“Among problematic online health and beauty sellers, it’s common to see potential misuses of celebrity names and images in product ads,” said Susan Cuomo, the Metro New York BBB’s Vice President of Information and Investigations. “Before assuming a star has actually endorsed or used a product, try to verify that information through a reputable source.”
Crystal Drops was F rated with the Metro New York BBB as of March 16, 2023. Consumers have filed six complaints about the company, alleging product/service problems and guarantee/warranty issues.
Consumers can visit BBB.org to submit complaints and reviews, check out a business, learn about scams, and find additional consumer tips. Additionally, consumers can report scams to BBB.org/ScamTracker.
Additional business information
On 01/12/2023 BBB wrote to Crystal Drops and asked the business to substantiate the following advertising claims on its website at https://www.crystaldrops.co/: -Change Your Eye Color Gradually and Easily; -Crystal Drops products work by inhibiting the production of Melanin, other pigmentation, and Tyrosinase; -...unlike our competitors, our products go beyond this, working at both the genetic and cellular level to Inhibit the enzymes and underlying mechanisms responsible for producing and stimulating pigment-producing cells. Giving you a new eye color based on new lower levels of pigmentation; -By inhibiting the expression of Melanin and other pigmentation, you increase the color expression of lighter tones, (such as blues, greens, hazels, and light honey shades) and the overall lightness of your eyes. FAQ-So how does it work? 'Crystal Drops'' color changing eye drops uses a unique mechanism of action that provides a gradual change in eye color. The active ingredients consist that enables a chemical reaction at the forefront of your eye (Iris), as each individuals eye color differs, the ingredients within our eye drop open up the anterior chamber to the eyes and our solution alters the aforementioned eye color depending on whether the eyes were naturally dark or naturally light over time, this chemical reaction alters the amount of light and melanin within the individual's eye, changing their eye color over a course of months; -Is this product considered safe for my eyes? Yes, our enhanced eye drop formulation is specifically intended for eye use; containing a number of ingredients too also keep the eyes hydrated. -Does this product have any negative side effects? No, our product has no known side effects, if anything your eyes will feel hydrated and refreshed after each use. Should you have any medical conditions previously relating to your eyes, we recommend you consult an optometrist prior to using our product; -Before and after...Meet Our Customers Color Changing Experience; -180 Day Money Back Guarantee. Eye Color Changing is a process and doesn’t happen overnight. It takes 6 months to archive the result usually. If you have used our products as recommended (6 bottles for 180 days,) you are eligible for our Color Commitment Guarantee. BBB found that these claims were in violation of the BBB Code of Advertising. As of 2/02/2023, the business has failed to respond to BBB or substantiate/modify the aforementioned advertising claims.
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- 26 Federal Plz Lbby, New York, NY 10278-0004
- BBB File Opened:
- 8/11/2021
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Teddy G
1 star02/12/2023
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