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Business Profile

Online Retailer

Editor's Pick Luxury LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

4.27

Average of 89 Customer Reviews

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Review Details

  • Mary M

    Date: 04/05/2025

    If it wasnt for the great prices I would not be able to afford my products.Thank you Editors Pick!

  • Julir L

    Date: 03/28/2025

    My order was sent to the wrong address and absolutely no customer service was extended to help me. Im now out $60 and no product! No thank you to Editors Pick!

  • Andrew W

    Date: 03/26/2025

    I ordered a skincare product and without my consent or knowledge, it was put on a monthly subscription. When I received notification that I was charged and the item was shipping, there was no way to stop the order. I sent emails and left phone messages with no response. I finally delved deeply into the website to find out how I could cancel the subscription. Very poor customer service!

  • Helen W

    Date: 03/23/2025

    I regretfully purchased what was supposed to be Image ************** Cleanser. I have been using this product for years but never purchased from Editors Pick.The product looks just like what it has in the past however it is not the same product. It is thick like a body cream, the color is not the normal yellow color and it does not have the usual orange citrus ******** is a Knock-off product. There is no way to reach Editors Pick. I will only purchase through ************** in the future.Fake products - Do not buy from Editors Pick.

  • kimberly c

    Date: 03/11/2025

    kimberly c

    Date: 03/11/2025

    I ordered a shampoo and two "tubes" of conditioner....OK so far so good...When my order arrived ONE of the tubes had a crack in it and oozed all over the shipment...no so good...I contacted the business and sent a pic of the oozing bottle...OK...got a reply that they were sorry..THEN, I got ANOTHER TWO TUBES yesterday...I thought maybe of getting ONE to replace the cracked one, but there was an INVOICE for TWO TUBES of the conditioner...WHAAAAAT???I do NOT want to pay for TWO MORE TUBES!!!! RIDICULOUS!!!

    Editor's Pick Luxury LLC

    Date: 03/12/2025

    We sincerely apologize for any confusion regarding your order. Our intention was to promptly resolve the issue by sending a replacement for the damaged item. You were not charged for the additional conditioner tubeswe simply wanted to ensure you received a satisfactory replacement.We appreciate your business and regret any frustration this may have caused. Please let us know if there is anything else we can do to resolve this to your satisfaction.

  • Diana S

    Date: 03/10/2025

    It's only been a couple of days and I really like the way it makes my eyes feel and the scent of the cream. Of course, I have to give this a little more time to see any improvement. I think in time I will.

  • Diane F

    Date: 02/17/2025

    Diane F

    Date: 02/17/2025

    ******** sent me en expired product. Its not a surprise that this business is not accredited by the Better Business Bureau,

    Editor's Pick Luxury LLC

    Date: 03/12/2025

    We take product quality and expiration dates very seriously, and we do not sell expired products. After reviewing our records, we could not find an order matching your information. Could you kindly provide your order number or any purchase details so we can investigate further?We are committed to customer satisfaction and would love to resolve this matter if there has been any misunderstanding. Please reach out to us directly at cs @ editorspick .com so we can assist you.

  • Victor C

    Date: 02/11/2025

    I am completely happy getting a high quality expensive night cream for such a terrific price!

  • Joan A

    Date: 02/08/2025

    Seems to deliver true product ontime and quickly!Placed several orders and keeps on delivering . Consistently exceeds expectations on price,quality and time frames.

  • Sarah D

    Date: 02/07/2025

    Sarah D

    Date: 02/07/2025

    I bought a ****** and Bumble shampoo from Editor's Pick website. Upon receiving it, I realized that it looked old due to the yellowing of the bottle. So I called ****** and ****** company so they could look up the batch number. They informed me that the batch was very expired. They also informed me that Editor's Pick Is not certified to be selling their products. They informed me that when companies sell their products without approval, those products could be filled with anything and there's no Knowing if it's the real Bumble and Bumble product or not.I contacted Editor's Pick And asked for a refund. The response from a real person (Not their automated email) Was delayed by about a week. After sharing my concerns, they sent me a return label so that I could ship it back and they could review it. I had to email them to let them know that I received confirmation that the package was delivered a week prior and was wondering if I could get refund. It took them 7 days to respond after I emailed them again asking for immediate correspondence. They refunded me fully, *************, all in all, their customer service lacks and timeliness, but they did refund me. The main concern is that they are selling products they're not certified to sell, and they're selling expired products which could be toxic to People's Health. This really should be looked into.

    Editor's Pick Luxury LLC

    Date: 02/10/2025

    Thank you for sharing your experience. We sincerely apologize for any concerns regarding your order and for any delays in our responses. Customer satisfaction is our top priority, and we appreciate your feedback as it helps us improve.We take product authenticity and quality very seriously. All our products are sourced from authorized distributors and are stored according to manufacturer guidelines. While we are not an official retailer for certain brands, we ensure that all items we sell are genuine and meet safety standards.Regarding the expiration concern, we deeply regret any oversight. This item was the last piece in stock, and it does not have an expiration date printed on it, so it may have been on the shelf for some time. We are reinforcing our quality control measures to ensure that all products meet our high standards before shipment.Additionally, we strive to respond to all emails and voicemails within 24 hourstypically much faster. We regret any unexpected delay in your case and will work to prevent this from happening again.Were glad we could resolve your refund request, and we apologize again for any inconvenience. Your feedback is invaluable, and we are committed to improving both our product quality checks and our response times.If you have any further concerns, please dont hesitate to reach out.

Editor's Pick Luxury LLC is NOT a BBB Accredited Business.

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