48 Customer Reviews
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Review from Rebecca M
1 star06/17/2024
LESS THAN ONE STAR!! Placed an order for ****** replacement blades in Feb. 2024, they took my money but never delivered. First told backordered. Now I cannot get in contact with them....I want my money back!!Review from Ron S
1 star06/14/2024
I ordered replacement Norelco ****** heads in early Feb 2024. 2 weeks later I sent an email asking for an update and they responded was on back order. A few weeks later I tried to call them at 2 different phone numbers, finding out the lines are no longer in service. They charged my account and I want a refund. I've placed an order directly with ******* and have received the heads from them. By the way, I tried ordering from ******* first but they were out of stock at the time.Review from Jim W
1 star06/08/2024
BEEARE:I certainly wish I had read these reviews before I order some supposedly new golf *****. After 20+ emails nothing and it has been over a year. Tracking on the order went to the ******* area instead of the Northwest. Ill spend my money at ***** and ****** Le at least from a US company instead of grabbing a deals on the internet.Review from Jennifer S
1 star05/22/2024
SCAM. They have been sending emails about an order that was "back ordered" 2 years ago! Still sending emails! I asked them countless times to stop sending emails and they keep doing it! And what did I buy that is so darn hard to obtain? Generic acetominophen.STAY AWAYReview from Barbara B
1 star05/07/2024
Buyer beware! I placed an order Feb 2 for a Garmin navigation system and an extra vehicle plug in. I spoke to a representative multiple times who promised me the product was in back order and requested that I be patient. It is now MAY and the order has never been received. I requested that they cancel the order a d issue a full refund to my credit card but can't even get a response from their help desk which is supposed to respond within 24 hours. Do NOT spend your money with these people!Review from Robbie C
1 star04/10/2024
I placed an order with Factory Outlet Store LLC online on 3/9/24. As of todays date which is 4/10/24, I still have not received the product I ordered. I sent a total of 4 emails requesting an update and I received no response. I asked them to cancel my order again, no response. I attempted to call the number they have listed on their website but the recorder keep saying your call cannot be completed as dialed. If that telephone number is not correct they need to list a correct telephone number for customers to call in on. I was charged but never receive my order. I asked them to cancel my order via email, still no response. I have been trying to contact this company now for over a month. Buyer beware before you place an order with this company.Review from DAVID T
1 star04/05/2024
I ordered and paid for electric Razor replacement blades on Feb.20th 2024./ I was told they were on backorder. They would notify me when they were in. I called again and got the same answer. When I tried to call again the recording said their IVR system was down.which was 3 weeks ago. I was told to email them and they would answer in *********************************************************** a 2 week span. I am wondering if they have gone out of business. I previously received advertising emails almost every day. They have also stopped. I paid over $62 for the product. My order # ******. I either want the product or want my money refunded. After reading these other reviews I see that this is not a reputable companyReview from MICHAEL M
1 star04/03/2024
I placed an order (no. FOS12469321E) on 3/29/24 on their website.I have emailed customer service numerous times for order tracking, as I never received a tracking number. Also, whenever I try to login to the website account I created, it says I do not have one.Repeated phone calls to their listed phone number only have a robotic voice saying that their IDR system for order tracking is not working--BUT I can email them for help LOL...again, emails go unanswered.Review from Gary C.
1 star03/28/2024
On January 28, 2024, I ordered a ***** Series 9 replacement head and ***** **** clean & renew refills from the Factory Outlet Store.. On or about February 20, I called to inquire about the status of my order and was told that the ***** CCRA's were on backorder and not expected for 3-4 weeks. I requested that my order for the ***** replacement head be filled and sent to me. On February 21, my credit card was charged $141.36 for both items. On March 18 I tried to call the company but their "IVF" phone system was out-of-order so I sent an email requesting my order be cancelled and refunded. On March 21 the company responded: via email: "Please help us with your order details. We are keen to resolve your issue as soon as possible." I replyed with those details and forwarded a copy of my order confirmation. Since then their phone is still not functioning and I've received no response to my follow-up emails. Obviously, Factory Outlet Store is NOT a reputable company. ************Review from Kathleen J
1 star03/26/2024
I placed a considerable order -when didn't receive I called but got recording that they would contact in 24H. No contact for over 5 days. Tried to track order using my invoice but was told "no such order" yet they charged my account. Have used company before and used to be good but i am concerned they took my money and ran. I had to leave a 1 star rating but wish i could have left less than 1/2 star as this is unacceptable business behavior. Phone call does not allow me access to human to talk with-just email.
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