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Business Profile

Jewelry Manufacturers

GNOCE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Manufacturers.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought jewelry from **************************. I have called them numerous times, emailed and messaged through ********. I have yet to get any response whatsoever. I need the address to return it for my refund and cant get this information. Thank you.

    Business Response

    Date: 02/28/2025

    Dear BBB Team,

    This is a representative from the Gnoce **************** Team. Regarding the return request initiated by customer **** ******, I would like to clarify that we have indeed responded to her email and followed up with a phone call, during which we also sent her an email.

    We are eager to resolve this issue through communication with **** ******, but unfortunately, we have not received any response from her. I suggest reminding **** to check her spam folder for our correspondence.

    Our brand is committed to providing a satisfactory shopping experience and ensuring that our customers do not incur any losses. We will send another email to **** ******, including the return address, and kindly ask that you remind her to check her spam folder.

    Thank you.

    Customer Answer

    Date: 03/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ******



     

  • Initial Complaint

    Date:11/16/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In trust I have bought 4 of their products, Nowhere on the site it was stated that the products will be shipped from *****, I thought that they where sent from the country from where purchased. I found out that they are in *****, When I contacted the post I found out that they never received the tracking number that I was provided.On the "company" tracking site it showed that is sitting to be picked up by whom. Because the post doesn't even know that they have to pick up anything.I am very inclined to think that this is a scam.The order number is ***********

    Customer Answer

    Date: 11/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10 three I placed two separate orders online with Noshi jewelry for a total of 12 charms, and it came with two complementary bracelets on 10 eight I received a shipping email 10/15 I started emailing the company I submitted a ticket through their website to figure out where it was because I felt like this an excessive amount of time and that I should have this already , 10/16 supposedly bracelet was delivered to my mailbox- i did not get it.. (I contacted the *********** to see if it possibly even put in the wrong box or if they had any knowledge of it but unfortunately there is no specific carrier for my address. Its just whoever is available.) since 10/15 I have been going back-and-forth with the company trying to get resolution for me not receiving my bracelet. They are refusing to issue any refund saying that they are not responsible for it because it shows that it was delivered. They told me that I needed to file a claim online which I did, but I feel theyre being very rigid and dealing with this and not offering me very much help they did offer to re-ship the items but at this point its already past Halloween or about to be and all the charms I ordered were for Halloween, so theyre completely pointless theyre not offering me an option to pick different charms or anything else. The most still offer is that they re-ship it and honestly since I didnt get the first one I dont particularly trust them to re-ship anything

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/16 and it was suppose to ship on 12/17 and it has not I have tried to call, chat and email and they are not responding . I want my order canceled immediately and a refund back to my card . The order number is ********* .

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased jewelry from this company. 5 orders totaling $299.85. The jewelry was not silver and the bracelets arrived broken. I called what was a fake phone number. I emailed asking where to return. No information was given. Only buy something else for 40% off. This company is a scam. And they won't refund your money even tho they say 60 day hassle free returns. Where do we return. They won't give you an address. Why would I want to buy anything else when they are sending you cheap garbage that falls apart instantly. I have disputed with my bank. They want this junk appraised. It's worth nothing. All I want is a refund because I fell for a scam. I'm considering hiring a lawyer to *** them for fraud. Theft by deception. As of now. Thousands of customers are trying to get their money back. How do we get them closed down. I should have just flushed my money. I'm so heart broken over this. Even trust pilot stated the company pays for good reviews and removes the negative reviews. Another disceptive tactic. Please help me recover my money and shut this company down. There is no new *********** as they claim. They are guilty of fraud.

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company on August 5th and to this day I havent received my order because they shipped it too an address in ********. Its not where I live. They told me that is the address that was in the invoice which was a lie. I sent the original invoice with the address in ******* and then they blocked me from contacting them. I asked them nicely to send my money back or the merchandise but they refuse. It was shipped to US Elogistics who ever that is. I just want my money of $53 and change to be sent back to me. This company is a scam.

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a gnoce bracelet for my daughter, I did receive it but the item was to small, I did contact gnoce ans did ask them if I can exchange it for a bigger size they told meSince the process is complicated and takes a longer time, I suggest that you keep the bracelet. As compensation, you only need to pay 37 (USD), I am not paying more money to these people, I just want to return it. I have contact through email again and didn't respond, tried calling phone keeps on disconnecting me, there is no way to get in touch with these people. I spent a good amount of money on this product and there policy **** offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If that was the case then I would be able to return this item, but they will not provide any information on where to send it back, so which means I cannot send it back or get any type of refund back to me. This is unacceptable, how in the world as these people in business, when you can't even contact them. I want a full refund, I see what other people are going through with this company, it's awful. Please they are not responding and there is no way of getting in touch with this company, they should not be allowed to sell when they can't provide and stand by there policy. What company doesn't give a return address on where to send the product back to. Something is really wrong with this picture. Please I need help with this.

    Customer Answer

    Date: 09/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

GNOCE is NOT a BBB Accredited Business.

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