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    ComplaintsforNora NYC

    Online Retailer
    View Business profile
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    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate a pattern of complaints concerning advertising, billing, and delivery of merchandise for Nora NYC. Consumers are telling BBB about their experiences after being contacted on Instagram by this online retailer of apparel and accessories. A number of consumers claim that Nora NYC representatives solicit them to become affiliates or brand ambassadors of the company. These consumers allege that the company promises them a number of perks for this partnership, among them - free sunglasses, no cost shipping, discounted merchandise, etc. Some consumers say they are told that they must post pictures of themselves on social media and tag Nora NYC to ensure the affiliation and receive the promised rewards. Several consumers that purchased sunglasses and other items on the basis of these promises reportedly never receive the merchandise that was ordered and paid for. A few customers that did receive the sunglasses say the product value is far less they have been led to believe by Nora NYC. Consumer's attempts to contact the company (via email or Instagram) are met with frustration, as emails are allegedly ignored and social media posts are deleted. Most of BBB's complaints filed by consumers against this company have not been answered.

    Need to file a complaint?

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    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Showing all complaints

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Unanswered
      on march 23, 2022 i unwillingly and unknowingly did business with this company advertising coverage in a magazine for a purchase. unfortunately i fell for their scam as most gullible people would and they stole $212.50 from me with no product. i actually checked the site after purchasing and saw the item i had purchased was still there. my order number was #**** and at the time of writing this complaint the order is still placed. id like to think they didnt refund me because they didnt have the money to pay me back. ive been refunded by scams before but they really wanted to test my poor person allowance for whatever reason. *** actually tried contacting them multiple times as well with NO response. theyre guilty of theft and think that ignoring me makes them innocent. hopefully i am able to get my money back without the help of a lawsuit or law enforcement.

      Customer response

      10/02/2022

      Better Business Bureau:

      At this time, I have not been contacted by Nora NYC regarding complaint ID ********.

      Sincerely,

      *******************
    • Complaint Type:
      Product Issues
      Status:
      Unanswered
      Ive purchased two luxury products, one for $218.75 and the other for $59.00. The first one was ***** the second one was Valentino, and it was resale, the company offered me a coupon code so I bought with it. I ordered on March 21, they said it would take 4 to 6 days for authentication But that they would tell me when it shipped, I got a notification that it shipped and then I never received tracking or anything. Im worried that this is a scam because every time I called the helpline the call is busy. I tried to video call them on Instagram, comment on their post, direct message them, email them, and nothing. I want a refund or I want my products, I haven't received any response.

      Customer response

      05/24/2022

      Better Business Bureau:

      At this time, I have not been contacted by Nora NYC regarding complaint ID ********.

      Sincerely,

      ******** *** *******

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