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Business Profile

Online Retailer

Pro Standard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the item 3/1/2025 for $64.25. I received the tracking the next day. I checked back a few days later my package just sitting waiting to be picked up. A week goes by I. checked the status I see a notification on **** website stating weather delays so I let it go again. Another week go by I'm getting annoyed, but this guy text me and said my item was delayed and apologized. He ask did I want a 10% refund and ship or full refund. I opted for the first one and received back 5 bucks thinking they were trying to clean up this mess. Its been over a week and now I can't get the guy to respond anymore. I really wanted my item. I've shopped with them in the past and had no issue. Please help.

    Customer Answer

    Date: 03/31/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** *****



     

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My original order, placed on 3/1, was processed and scheduled to ship on 3/4. The tracking number indictated that shipping had an issue and product was lost. After reaching out on 3/10, customer service repsonded with a replacement order with a 10% refund placed on 3/13. I expected a similar processing timeline, however, after 3 follow up emails between 3/13-3/26, I have not heard form customer service with an update regarding a updated tracking number or shipment. The company does not have a telephone that is working to call so I have attempted to reach via email with no reply.

    Customer Answer

    Date: 04/05/2025

    Better Business Bureau:

    Regarding complaint ID ********, after much emailing and attmept to contact the business, they finally supplied me with an updated trakcing number and dleivered the product 35 days after purchase.

    Sincerely,
    ******* ****



     

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 items from site totaling about $150 with ************ of the items I purchased was a pair of ******* leggings for my wife. Upon arrival she realized that they were transparent and could not be worn in public, which is what she wanted it for. I wanted to return the item for either refund or store credit, I was amenable to either. I contacted Pro Standard 6 times.All via email as it is the only option they offer. I never even received a response.

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 3/3/25 and I have not received my order or any communication about the order. This company is scamming people and I refuse to stand for that.

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Pro Standard has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** ********

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hoodie on December 5, 2024. The package arrived on December 19, 2025. I contacted customer support for the first time on December 25, 2024, regarding an exchange. I reached out again on January 9, 2025. I finally received a response on January 9, 2025. I asked for store credit on January 10, 2025, as my account was no longer active at the bank the card was associated with. **************** confirmed I would get store credit on January 10, 2025. I reached out several different times to inquire about my credit (01/20/2025, 01/31/2025, 02/14/2025, 02/18/2025, and 03/02/2025). The store issued a refund that I can't get due to the inactive bank account. The merchant shouldn't promise something they have no intentions of delivering on. I have yet to receive a response from them on their mistake. I expect to receive store credit for the item I purchased originally so I can buy the correct size. **************** is paramount. The quality is great but I won't purchase from you again because of your lack of commitment to the customer.

  • Initial Complaint

    Date:02/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Pro Standard Customer Service,I am writing to inquire about the status of my order and the tracking number, as I have not yet received any updates on either. My order was placed after January 24th, and I understand that processing began on February 4th. However, I have not yet received the tracking number or any further information regarding the shipment.I understand there may be delays due to your annual inventory count, and I appreciate your team's efforts during this time. However, it has been several weeks since the processing started, and I would appreciate a more specific update on when I can expect the tracking number or when my item will ship.Could you kindly provide me with any additional details regarding my order's current status, or let me know when I can expect to receive the tracking information?Thank you for your attention to this matter, and I look forward to your ************* regards,***** ****

    Customer Answer

    Date: 02/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a order with the company Feb 6th but I changed my mind and asked them to cancel my order but I am being told they cannot cancel the order because it has shipped but when you go to ******* and enter the tracking number it says *** does not have possession yet which means it has not shipped only a label created so once again I contacted them and asked them to cancel and refund and they still refuse even though still not shipped. All they do when I contact them is apologize and say I can return it when I receive it (at my expense)

    Customer Answer

    Date: 03/09/2025

    At this time, I have been contacted directly by Pro Standard regarding complaint ID ********, however my complaint has NOT been resolved because:

    The company responded to my email but they did nothing to help resolve the issue, I ended up sending the item back but I had to pay to send it back plus they did not refund the shipping cost that it cost to send the item to me. If the company had just canceled the order like I requested I wouldnt have had to pay these cost. So it cost me about $30 just to have an item sent to me and sent back that should have never been sent in the first place. Im very disappointed with this whole transaction, and the company did nothing to help resolve it! 

    ******** ******

  • Initial Complaint

    Date:02/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed a order online for two items we only received one item try to call the company to be told had to email about the issue sent 4 emails haven't heard nothing back from company

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******



     

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a hoodie that I purchased from their website back to the address that was provided on their website. Per *** tracking, it was received by them on Dec 2. It is now January 27 and I still have not received a refund. I contacted them via their website (they have no phone number to call) and they have not responded (request number *****) I want my refund.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 11/23/2024 Received 12/6/2024 Returned 01/04/2025 Total Value: $180 I ordered two sweaters for Christmas gifts, and due to them not being the right size, returned them with the hopes of having them exchanged. Their website states, all returns must be sent back within 30 days of receipt of item(s). Because I was in this window, I returned the items with hopes of buying new ones when I was refunded. I had to pay for return shipping, and still am yet to receive a refund or even hear back from this company despite several emails. They have kept the sweaters, and I am out $180 total. I noticed on ****** that their reviews are abysmal and many people are complaining about ************ from this company. Just hoping that someone can help with this because they appear to get away with this a lot.

    Customer Answer

    Date: 02/20/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Pro Standard has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *******

Pro Standard is NOT a BBB Accredited Business.

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