Business ProfileforRiley Home

On May 29, 2023, I ordered three items from Riley home on final sale - a fitted sheet, a flat sheet, and pillowcases. Without warning, Riley canceled the flat sheet on June 6 at 8:47 am ET, then sent me an email saying my "order was ready to go" with just the fitted sheet and pillowcases on June 6 at 9:06 pm ET. When I received the order, I tried to start a return request but could not because they did not allow that with final sale items, which makes sense. However, since they canceled part of my order and did not hold up their end of the sales agreement, I reached out to them on June 15 at 5:50 am ET, saying that I intended to get a complete set of bedclothes and not the partial ones they sent, and, thus, how I could get a return/refund processed. They sent me an automatic response saying "Hi [name],Thank you so much for reaching out to Riley!You just missed us! We are open Monday - Friday, 9 AM - 5 PM EST. We promise to get back to you as quickly as possible upon our return.Warm regards,Riley"They did not get back to me, and I sent a follow-up email on June 18 at 1:10 pm ET. However, I am still waiting for a response from anyone at Riley. I only need their fitted sheet and pillowcase with the flat sheet because I sleep with the complete bedclothes and do not want to mix and match different sheets to make my bed completely. Therefore, since they did not hold up their end of the sales agreement, I would like to return their sheets, which are still in the original packaging. Frustrated by their total lack of response.