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          Business Profile

          Online Retailer

          RocketIAQ.com

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Information and Alerts

          BBB RatingF

          Reasons for rating

          • BBB concerns with the business's practices.
          • Business has failed to resolve underlying cause(s) of a pattern of complaints
          • Failure to be transparent about ownership, location, or products/services offered

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          BBB files indicate a Pattern of Complaints concerning order fulfillment and customer service for online retailer RocketIAQ.com. Consumers are telling BBB about their experiences after purchasing small household appliances and parts from this company's website. Many consumers say they have not received the product they ordered and were already charged for by RocketIAQ.com. Most of these consumers allegedly have a difficult time reaching anyone in customer service to get an update on a status of product delivery. Some consumers who claim they were told they would be given refunds by company representatives reportedly have not received them in the promised time frame. A significant number of complaints filed with BBB against this company have not been answered.



           

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