Business ProfileforShoptiques

I made a purchase of $128.71 at this online store on the 29th of February, and applied a $10 gift card to this purchase. On March 12 I sent an email to the customer service address alerting them that I had not yet received one of the items in my order that I had already been charged for (items at this online store are charged for at the point of sale and not when they are shipped). I received a reply that the item was out of stock and that there was an error with their website. I had paid $17.21 for that item and was refunded only $7.21 to my credit card, while the other $10 was refunded to the gift card. I contacted the business again stating that this was unfair to me because I had not canceled or returned the item, that this was their error and I requested the full amount to of $17.21 to be returned to my credit card. They declined saying that the their policy is to provide refunds first to any gift cards used. However, I pointed out to them that their refund policy online does not state this AT ALL. There is no mention of this practice on their website in either the refund section nor in the gift card purchasing section. They replied that they will work to update their website. People should be aware that this business is not reputable and does not take accountability for their own system errors and short changes its customers using rules they don't disclose.