ComplaintsforUolova, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a wig on May 23rd, 2024, order#*****. I never received a confirmation email or anything. Ive called the number provided 3 times and sent about 4 emails. Ive never received a response. I spent $129.00 dollars for this product.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 13, 2024, I placed an order for a unit - Wet and Wavy Undetectable Invisible 13X4 Lace glueless 180% Density Wig, totaling $219.00. The order number is ************. I placed the order through ******** and used afterpay and paid the required down payment to afterpay for the merchandise. Since placing the order, I have not received an email confirming the order and have not received the merchandise. The website says shipping is typically 3-5 business days and you will receive a confirmation email that they have recieved your order and an email that it has been shipped. I have received neither. I have tried to reach the merchant through every contact they have listed. I have used whatsapp, ******** messenger, email and called the phone number on the website numerous times. The number listed was a non-working number, but as of today it is working and I left a voice message. I would just like to either receive the merchandise I ordered or a refund to my afterpay account. I am paying for a product now that I do not have and it is affecting my credit, since I will no longer make payments for something that I don't have. I can not afford to give away money for free.Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase for a unit and never received the product, no tracking number, no response to numerous calls and emailsCustomer response
06/14/2024
Better Business Bureau:
At this time, I have not been contacted by Uolova, Inc. regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a wig that was one amount of ***** on 5/4/24 after the purchase I noticed my card had been charged 178. I tried contacting the company with no response. I also never received a confirmation email or text no tracking information.Initial Complaint
04/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a wig from this company that was being advertised both on ******** and ******* and I never received my merchandise or a confirmation email period I tried to contact them by emailing them and calling them an. I receive nothing. This company is a total and complete scam. No tracking number, no delivery date. Nobody to talk to to find out where my merchandise is. Or my money to get A. Refund?. My Account on their website doesn't exist. Only my bank account has proof that I paid for the wig. I was foolish to trust ******** and ******* advertising their unprofessional behavior. Mute ******** and *******.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Company Uolova took my money for $298.00 they never sent my wig items I purchased from them, each time I emailed them about my order status it says still processing since February 19, ********************************************* 5 to 7 business days I never got my orders from Uolova I want my money back ,I never got my order from them. Uolova never responded to any of my voice messages about my order and they never responded back to my latest email I want my money back from this company . I would like for BBB to help me get my money back from this company they have 2 addresses one in ******** and other is *****, they have 2 emails I wrote to them both no response back from them. Thank you!Customer response
04/29/2024
Better Business Bureau:
At this time, I have not been contacted by Uolova, Inc. regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
03/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
They are A fraudulent website no contacts or updates on orders .Customer response
03/31/2024
Better Business Bureau:
At this time, I have not been contacted by Uolova, Inc. regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am writing to address a concerning issue regarding my recent purchase from Uolova. On January 3, 2024, I placed an order for Wet and Wavy Undetectable Invisible 13X4 Lace Glueless 180% Density Wig-26 through their online store with Order #*****. This hair was advertised through TikTok. However, I have not received any communication or update regarding the status of my order, nor have I received the product itself. Despite multiple attempts to reach out to your customer service department via email and phone calls (seems to be a ****** voice number), I have not received any response or assistance in resolving this matter. It is incredibly frustrating and disappointing to be left in the dark about the status of my order and to be ignored when seeking clarification or a resolution. As a customer, I expect transparency and effective communication when dealing with purchases and transactions. The lack of communication and non-delivery of the product not only reflects poorly on your company's customer service but also breaches the trust and satisfaction of their customers.Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ORDER NUMBER: ***** - Purchased Dec 3, 2023, took 14 days to ship when on their site/order indicates 3 to 5 business days. Received on December 26, 2023. On Jan 3, 2024 mailed returned item to vendor. The item was returned to me on February 7, 2024, unable to deliver. I emailed the merchant on Feb 9, 2024 and Feb 26, 2024 about the returned item and refund. An auto reply message is returned someone will get back to you within 48 hours.Sent to address under Returns on website. **************************************************** would like a a refund for the item of ****** and return shipping of *****.Initial Complaint
03/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
***** - order number 01/24/2024 - order date I ordered a wig that was 26 inches long. The wig I received was 18 inches long. I took pictures with a measuring tape, showing them the length, but they will not contact me back. I've emailed them, called, and even left a message on IG, but they will not respond.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
26 total complaints in the last 3 years.
26 complaints closed in the last 12 months.