Business ProfileforCruisebound, Inc.

I would be careful that you are getting an agent that knows cruise line polices and not just trying to get a sale. We are a family of 5 so we called to ensure that we could get connecting staterooms as I have three young children. Spoke to the agent who booked them for us, we did have to pay a bit more than we budgeted because she said she had to reserve two 3 occupancy rooms to guarantee connecting rooms. Less than a week before the trip we checked in and realized one of our rooms had been switched and the kids are now on a completely separate deck! I called and was told there was nothing that can be done because both rooms were booked in a three person occupancy and Carnival's policy is to switch it since we were only a party of 5 not 6. Now we are being told the ship is at capacity and there is nothing that can be done! I have escalated through Cruisebound but they seem they just want to apologize and move on, of course they already got their money so they don't care. They are saying they have no record of how our booking took place even though it had to be via phone because you would not be able to book a 3 occupancy room for just two people via the website since it selects rooms based on your party size. Cruisebound is not taking any responsibility for violating or bypassing cruise line policies and just going through the motions of "trying to help" without acknowledging thier mistake in booking our rooms. I will update if this gets any resolution. Otherwise this will be my first only and last time booking with them