Business ProfileforEye and Health

This issue concerns inconspicuous return policies. When purchasing goods from the merchant, I was not made aware of the Return policy. The merchant did not provide a receipt with a posted return policy until I informed them I wanted to cancel my purchase. If I knew the Merchant's purported policy I would not have purchased my glasses. I underwent an eye exam at Eye and Health at 6 pm on Thursday, April 11, 2024. (email attached) I have no complaint related to the cost of the exam. I was shown glasses to purchase. I was brought to a desk to purchase the glasses and did not see a return policy. I was never told that there was a return policy. Therefore, I was under the belief that this merchant would conform to NY State's default 30-day full refund policy.After selecting glasses, the salesperson took my card and completed the purchase. I was told I would be given my invoice/receipt electronically. I did not receive any invoice before the merchant closed. I called on Friday, 4/14, and was told I'd get my invoice soon. I did not. I called again on Saturday, 4/15, to cancel my order as I was uncomfortable with the lack of forthcoming documentation and what I felt was a misrepresentation of insurance coverage. They refused to cancel my order and would only provide store credit upon return. Then the provider gave me my invoice. I called again to ask where the return policy was posted so I could read it. I was then informed there was a separate receipt that they never provided. They finally provided it upon request. (receipt attached with return policy missing durational element)I would not have purchased the product if I had known the policy. The salesperson did not inform me of the policy, and I do not remember seeing a return policy conspicuously posted at the PoS. If I had received my receipt at the time of purchase, I would have immediately canceled my order. I want to Cancel my order for these glasses and receive a full refund. (Lens and Frames ($688))