Business ProfileforPassport Rush

On October 7th, I ordered the 'Passport Renewal - ****************** ******* for $49.99 - Order #****. Once I placed the order, all I got was an email from them with an invoice and receipt of what I had paid. The following week I decided to give them a call since I had not received any further communication from the company. Their reception picked up the phone and transferred me to someone's voicemail which I had left a message asking for status.?? No one called me back. I then called back again the next day and finally got someone on the phone who then explained to me that if I wanted to receive my passport by January of 2022 that I would have to pay them additional fees in the hundreds of dollars on top of the gov't and the initial payment I made to expedite my passport renewal. This was not stated on their website. However, I did understand that I would have to pay gov't fees on top of the $49.99 I paid. Nonetheless, these additional fees would be on top of the gov't fees and the $49.99 that I had already paid to Passport Rush. This seemed like a bait and switch tactic so I told them that I wanted to cancel the order and have them refund my money.??The representative on the phone agreed to refund the $49.99 and that it would take 5-7 business.I emailed them on October 13th to check on the status of my refund and did not receive a response. It is now November the 2nd 2021 and I still have not received my refund. I have now filed a dispute with my bank to charge back this transaction. This is after I had made another attempt to call again for status of my refund and was put on hold indefinitely!??